Lesley Peralta
Chicago,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Client Relations industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Planet Fitness
Chicago, IL
02.2022 - Current
- Assisted with training new staff members on procedures and policies
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Developed a system for tracking inventory and ordering supplies as needed
- Ensured compliance with safety regulations and company policies
- Managed customer service inquiries and complaints in a timely manner.
Member Services
Planet Fitness
Chicago, IL
01.2021 - 01.2022
- Ensured compliance with relevant regulations governing member services activities.
- Monitored inventory levels of supplies needed for member services operations.
- Ensured compliance with policies and procedures related to member services.
Sanitation Team Member
United Service Company
Chicago, IL
06.2020 - 09.2021
- Responsible for maintaining a clean and healthy facility by completing various tasks
- Mopping, vacuuming floors, disinfecting surfaces and
restrooms - Cleaned and sanitized equipment, tools and work surfaces
- Ensured compliance with all safety regulations while performing duties
- Performed additional tasks as assigned by supervisor or management team
Education
High School Diploma -
Jones College Prep
Chicago, IL05-2021
Bachelor of Computer Science - Technology Education
Loyola University of Chicago
Chicago, ILSkills
- Task Delegation
- Sales monitoring
- Bilingual
- Product and service knowledge
- Retail Operations
- Microsoft Office expertise
Affiliations
VOLUNTEER:
- Beverly Country Club-Caddy (June 2016-August 2021)
During the summer, I would assist golfers during their rounds. Responsibilities include carrying the golfer's bag, pacing yardages, replacing divots, raking bunkers and attending the flagstick
- Sol Team (July-August 2021)
The Sol Team is the ground crew of Fiesta del Sol, responsible for
maintaining a clean and organized festival for everyone to enjoy
Timeline
Assistant Manager
Planet Fitness
02.2022 - Current
Member Services
Planet Fitness
01.2021 - 01.2022
Sanitation Team Member
United Service Company
06.2020 - 09.2021
High School Diploma -
Jones College Prep
Bachelor of Computer Science - Technology Education
Loyola University of Chicago