Lesley Riley, LCSW
McKinney,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
1
1
Certification
Work History
Manager Behavioral Health Quality Improvement
Blue Cross Blue Shield of Texas
Richardson, TX
2019 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
Outpatient Therapist (7 to 9 Hours Per Week)
Better Help
McKinney, TX
02.2024 - Current
- Provided individual, group, and family therapy to clients with a variety of mental health diagnoses.
- Utilized evidence based practices such as Cognitive Behavioral Therapy in the delivery of therapeutic services.
- Educated clients about their diagnosis and available treatments options in order to promote self-advocacy skills.
- Encouraged healthy lifestyle habits such as exercise and nutrition through education sessions.
Behavioral Health Case Manager
Blue Cross Blue Shield of Texas
Richardson, TX
2012 - 2015
- Assisted clients in identifying resources to meet their physical, emotional, and financial needs.
- Advised family members about available resources for providing support to their loved ones with mental illness.
- Maintained accurate documentation of all client activities in accordance with state regulations.
- Educated clients on healthy coping strategies for managing stress or anxiety levels effectively.
Quality Management Specialist Behavioral Health
Blue Cross Blue Shield of Texas
Richardson, TX
2015 - 2019
- Documented, monitored and reported on process performance metrics related to quality management system requirements.
- Assisted in the development of customer complaint resolution processes and systems.
- Analyzed statistical data from production tests, surveys and other sources in order to identify trends or areas needing improvement.
- Reviewed established procedures to assess areas in need of improvement.
Dual Diagnosis Outpatient Clinician
Kennebec Behavioral Health
Augusta, Maine
2009 - 2011
- Developed and implemented treatment plans for clients with mental health disorders.
- Conducted assessments of client's psychological needs and developed appropriate interventions.
- Collaborated with multi-disciplinary teams to ensure comprehensive care for clients.
- Monitored progress of clients throughout their course of treatment.
- Maintained accurate documentation of all clinical services provided to clients.
Child Protective Investigator Supervisor
State Of Maine
Augusta , Maine
2006 - 2009
- Supervise and evaluate the performance of Child Protective Investigators, providing feedback and guidance to ensure compliance with laws, regulations, policies and procedures.
- Monitor caseloads of Child Protective Investigators to ensure appropriate workloads are maintained.
- Assist in determining actions necessary to protect children from harm or risk of harm, including removal from home when needed.
- Collaborate with other agencies involved in child protection services such as law enforcement, social services, mental health professionals.
Adult Protective Services Caseworker
State Of Maine
Augusta , Maine
2003 - 2006
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Actively participated in interagency meetings designed to coordinate care among multiple providers.
Child Protective Services Caseworker
State Of Maine
Portland , Maine
1999 - 2003
- Monitored children's well-being through home visits, school visits, and medical appointments.
- Conducted initial assessments for child abuse or neglect cases.
- Created safety plans for children in need of protection from abuse or neglect.
- Investigated allegations of child abuse or neglect by gathering information from the family and other sources.
Education
MSW - Social Work
University of New England
Portland Maine05-2008
BSW - Social Work
University of Southern Maine
Portland, ME05-1999
Skills
- Strategic Planning
- Staff Development
- Performance Management
- Key Performance Indicators
Certification
- Project Management Certificate -Collin County Community College 2015
Timeline
Outpatient Therapist (7 to 9 Hours Per Week)
Better Help
02.2024 - Current
Manager Behavioral Health Quality Improvement
Blue Cross Blue Shield of Texas
2019 - Current
Behavioral Health Case Manager
Blue Cross Blue Shield of Texas
2012 - 2015
Quality Management Specialist Behavioral Health
Blue Cross Blue Shield of Texas
2015 - 2019
Dual Diagnosis Outpatient Clinician
Kennebec Behavioral Health
2009 - 2011
Child Protective Investigator Supervisor
State Of Maine
2006 - 2009
Adult Protective Services Caseworker
State Of Maine
2003 - 2006
Child Protective Services Caseworker
State Of Maine
1999 - 2003
MSW - Social Work
University of New England
BSW - Social Work
University of Southern Maine