Lesley Rios
Houston,TX
Summary
Experienced Leasing Representative with strong background in residential leasing. Strengths include comprehensive understanding of lease contracts, negotiation skills and tenant relationship management. Demonstrated success in driving occupancy rates and maintaining customer satisfaction through proactive problem-solving abilities. I have been in the Industry for 8 years and I am always looking forward to learn & grow.
Overview
8
8
years of professional experience
Work History
Leasing
Greystar
12.2024 - Current
- Completed and closed over 100 leases in 5 months had 49% closing ratio
- 2024 Submit DAR
- Walked Units to ensure Make Ready is complete
- Completed tours, follow ups, answer calls revised emails; ensured move-in packets are ready.
- Walk property take photos and inform of damages/ repairs and items needing attention.
- Walk for trash violations.
- Ensure leases are signed and required move-in checklist is completed prior to move-in date.
- Schedule contractors for occupied units
Resident Services Coordinator
Greystar
06.2024 - 09.2024
- Follow up with renewals, work orders, notices.
- Handle resident complaints and schedule meetings with manager.
- Email residents with property information
- Schedule contractors for occupied units
- Create and schedule monthly resident events.
- Respond to all reviews Google, Apartment Rating, Apartments.com
- Deliver Notices & Post Checks
- Review Applications, Countersign Leases
Customer Service Associate
Macy's Fulfillment
10.2023 - 01.2024
- Packing, Picking shippable and in store pick up orders, scanning to create labels and organize between priority shipping - Shoe Area
- Customer service assisting them in checking if sizes and colors are available & in stock and helping place online orders to ship to home address
- Ringing (cashier) returns/exchanges opening & closing the register
Assistant Manager
Indus Communities
05.2022 - 08.2023
- Collect Delinquency
- File Evictions & Post Notices on dates
- Schedule Communicate with outside contractors
- Make ready: Ensure units are ready on timely manner
- Monitor Renewals & follow up as needed
- Avoid Skips & high delinquency
- Distribute Maintenance work orders
- Review New Applications Approve & Deny
- Complete FMO trash out and P.O
- Maintain open communication with property manager
- Walk property daily basis ensure work is being done
- Scan & Post checks received
- Submit invoices from vendors
- Receive Property Maintenance Orders
Leasing Agent
Indus Communities
05.2017 - 05.2022
- Leasing new applications and closed leases monthly
- Answers calls professionally
- Assist walking property and opening models ready for tour daily
- Marketing: Posting & leaving flyers in shops cars facebook, craigslist, roof
- Schedule Pest Control
- Ensure Unit is ready with light before move in
- Move-In files checklist leased sign
- Collect application rent and deposits for managers review
- Follow up with renewals
- Post property letters
Skills
- Bilingual - English & Spanish
- Excellent Customer Service
- Entrata
- BlueMoon
- Microsoft Word
- Microsoft Excel
- Updater
- Jetty
- Guarantors
- Ability to Multitask
- Delinquency Collection
- Kingsley
- Reputation
- Cashier
- Fast Learner
- Greystar
Timeline
Leasing
Greystar
12.2024 - Current
Resident Services Coordinator
Greystar
06.2024 - 09.2024
Customer Service Associate
Macy's Fulfillment
10.2023 - 01.2024
Assistant Manager
Indus Communities
05.2022 - 08.2023
Leasing Agent
Indus Communities
05.2017 - 05.2022