Lesley Villasenor-Cruz

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

• Served as primary point of contact for patients benefits inquiries, resolving issues promptly and accurately.

• Facilitated new hire trainings, providing comprehensive information on benefit programs.

• Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
• Maintained up-to-date knowledge on industry trends and legislative changes to ensure ongoing compliance with applicable laws and regulations regarding employee benefits.
• Educated patients on available resources and programs to aid in the management of medical expenses.
• Assisted patients in understanding their insurance coverage, explaining plan details and coordinating necessary authorizations.

• Applied makeup in accordance with clothing style.
• Answered phone calls and emails to schedule client appointments.

• Answered multi-line phone system and greeted callers enthusiastically.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Recorded expenses and maintained accounting records.
• Entered data into the Zoho system and updated customer contacts with information to keep records current.

• Digitally edited photos to enhance appearance.
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Created and enforced detailed organization processes to increase quality and service standards.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Examined, categorized and sorted incoming documents.

• Outreached to other women and informed them of the shelter and support Alternatives for Girls
• Cultivated relationships with community organizations in support of educational programs.
• Provided them with care bags which included our shelter information and hygiene necessities.
• Referred families to shelters, legal resources and educational programs.

• Provided great customer service communicating with clients in a kind and helpful way
• Restocked shampoos, conditioners, and other items as needed
• Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
• Answered questions about store policies and addressed customer concerns.
• Increased access to inventory by supporting merchandise stocking and search efforts.
• Performed cash, card and check transactions to complete customer purchases.