Lesli Hawkes
Franklin,ID
Summary
Dynamic Customer Service Representative with Varsity Yearbook, adept at enhancing customer satisfaction through engaged listening and effective problem-solving. Proven track record in building strong relationships with over 250 schools and Sales Partners, utilizing Salesforce for data management and conflict resolution to drive repeat business and loyalty.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Varsity Yearbook
11.1992 - 06.2025
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Developed and maintained strong relationships with schools and Sales Partners for repeat business.
- Used Salesforce for specs on the yearbook. Also used YBS for in house tracking for each department in the plant.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Managed high volume of customer and Sales Partner calls and emails maintaining calm and professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with Sales Partners and schools within assigned territory.
- Worked with 8 Sales Partners and over 250 schools in Utah California, Texas, Louisiana, and Hawaii.
Education
High School Diploma -
Mountain Crest High School
Hyrum, UT05-1986
Skills
- Commitment to service quality
- Engaged listening
- Analytical reasoning
- Efficient data input
- Customer service expertise
- Relationship building
- Computer proficiency
- Conflict resolution
- Some Microsoft Excel
- Professional phone interaction
- Skilled in Microsoft Outlook communication tools
- Customer-focused technical assistance
Timeline
Customer Service Representative
Varsity Yearbook
11.1992 - 06.2025
High School Diploma -
Mountain Crest High School