Lesli Heffner
Libery,North Carolina
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.
Overview
4
4
years of professional experience
Work History
Bookkeeper
Southern States Cooperative
Siler City, NC
11.2021 - Current
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Diminished financial discrepancies and managed monetary transactions.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Maintained and processed invoices, deposits and money logs.
Medical Receptionist
Burlington Pediatric
Burlington, NC
06.2016 - 06.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
Data Manager
Alamance Burlington School System
Burlington, NC
08.2012 - 08.2015
- Input student schedules, grades and text scores
- created various reports
- printed diplomas
- configured GPA
- Handled Student and Parent questions and concerns
- Enrolled new students
- Transferred students
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
Education
Phlebotomist - Phlebotomy
Priority Nursing College
Greensboro, NC09.2010
Skills
- Customer Service
- Supply Ordering
- Organization and Time Management
- Cleaning and Sterilizing
- Invoice Preparation
- Data Entry Software
- Medical Recordkeeping
- Taking Client Histories
- Medical Charting
- Problem Solving
- Advising Patents
- Preparing Treatment Rooms
- Administrative Tasks
- Verbal and Written Communication
- CPR Certified
- Appointment Scheduling
- Medical Report Preparation
- Time Management
- Detail-Oriented
- Critical Thinking
- Patient Eligibility Requirements
- Calendar and Appointment Management
- Collaboration and Teamwork
- Invoice Processing
- Cash Handling
- Order Purchasing
- Adaptable and Flexible
- Payment Plan Options
- Office Management
- Patient Health Information Access
- HIPAA Compliance
- Insurance Authorizations
- Insurance Forms
- Data Management
- Patient Referral
- Regulatory Documentation
- Documentation Review
- Medical Records Verification
- Data Entry
- Inventory Management
- Patient Database Maintenance
Timeline
Bookkeeper
Southern States Cooperative
11.2021 - Current
Medical Receptionist
Burlington Pediatric
06.2016 - 06.2017
Data Manager
Alamance Burlington School System
08.2012 - 08.2015
Phlebotomist - Phlebotomy
Priority Nursing College