Lesli Jackson

Special Projects Unit (2018-current)

• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
• Implemented effective communication protocols between internal teams working on different aspects of a given project.
• Managed multiple projects with competing deadlines simultaneously.
• Identified risks associated with each project and developed strategies for mitigating those risks.
• Exceeded satisfaction in other departments by finding creative solutions to problems.

• Assisted individuals with eligibility for available benefits.
• Provided case management services including intake, and redeterminations.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Maintained accurate case records and documentation according to agency guidelines.
• Provided referrals to appropriate health care providers or other community resources.
• Participated in professional development activities related to case management best practices.
• Evaluated and addressed individual client needs and concerns.