Lesli Mendez
Weston,FL
Summary
Dynamic business leader with a proven track record at Lighting and Electrical Solutions, excelling in strategic partnerships and customer relations. Recognized for driving company growth through market analysis and exceptional problem-solving skills. Adept at cultivating relationships and enhancing client engagement, consistently achieving high customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Co-Founder
Lighting and Electrical Solutions LES Corp.
01.2020 - Current
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Drove company growth by identifying and penetrating new market segments.
Image Consultant
Freelance
02.2015 - 04.2019
- Maintained up-to-date knowledge on current fashion trends while staying true to timeless principles of style, ensuring relevance for diverse clientele needs.
- Exceeded sales targets consistently as a result of thorough product knowledge when assisting clients in selecting items during personal shopping appointments.
- Mentored aspiring image consultants through providing guidance on best practices, helping them establish successful careers in the industry.
- Cultivated a strong online presence through consistent branding across all marketing materials, including website design, blog posts, and social media content.
- Received consistent positive feedback from clients for delivering exceptional service, leading to increased referrals and repeat business.
Assistant General Manager
ONG Speroway
02.2010 - 11.2015
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Pharmaceutical Sales Representative
Biocross
03.2006 - 12.2009
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Expanded market share by identifying potential clients and successfully converting them to long-term customers.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Led by example, fostering a positive work environment that encouraged collaboration and continuous improvement among team members.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Introduced, demonstrated and sold new products and systems effectively.
- Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
- Organized various promotional events aimed at driving product interest among target audiences, resulting in increased leads and conversions.
- Serviced existing accounts on regular basis to maximize revenue.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Educated new sales staff on store policies and customer support operations.
- Researched potential clients and markets to prepare for appointments.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Education
Associate of Arts - Public Relations Professional
Universidad Rafael Landivar
Guatemalala City10-2017
Associate of Arts - Image Consultan
Universidad Rafael Landivar
Guatemala City10-2017
Associate of Science - Pharmaceutical Representative
Universidad Mariano Galvez De Guatemala
Guatemala City11-2006
High School Diploma -
Colegio De Señoritas El Sagrado Corazon De Jesus
Guatemala City10-1998
Skills
- Business development
- Strategic partnerships
- Strategic visioning
- Customer relations
- Problem-solving
- Decision-making
- Customer relationship management
- Client engagement
- Adaptable and flexible
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Co-Founder
Lighting and Electrical Solutions LES Corp.
01.2020 - Current
Image Consultant
Freelance
02.2015 - 04.2019
Assistant General Manager
ONG Speroway
02.2010 - 11.2015
Pharmaceutical Sales Representative
Biocross
03.2006 - 12.2009
Associate of Arts - Public Relations Professional
Universidad Rafael Landivar
Associate of Arts - Image Consultan
Universidad Rafael Landivar
Associate of Science - Pharmaceutical Representative
Universidad Mariano Galvez De Guatemala
High School Diploma -
Colegio De Señoritas El Sagrado Corazon De Jesus
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