Lesli Trujillo
Avon,CO
Summary
Dedicated Customer Service Representative with 3 years of experience in high-volume environments. Skilled in cash handling, upselling financial products, and delivering personalized service. Achieves customer satisfaction goals through strong product knowledge and effective communication.
Overview
10
10
years of professional experience
Work History
Agent Trainee/Customer Service Representative
Arrow Insurance Management
Avon, CO
08.2025 - 03.2026
- Responded to client inquiries and resolved issues promptly.
- Researched insurance products to match client needs, improving customer satisfaction.
- Collaborated with team members to streamline customer service workflows, enhancing overall response time.
- Utilized CRM systems to track client interactions and progress.
- Conducted due diligence on behalf of clients for various transactions.
- Kept abreast of regulatory changes and industry standards to ensure compliance.
- Reported client activity and business development progress to senior management, informing strategic decisions.
SENIOR TELLER
FIRSTBANK
Avon, CO
01.2020 - 08.2025
- Oversaw daily cash drawer of $15,000, maintaining accuracy with only one recovered discrepancy in a quarter.
- Completed accurate high-volume money counts using both manual and machine-driven methods.
- In charge of completing currency transaction reports, handling customer requests, transfers, payments, and other banking services.
- Politely assisted over 50 customers per day in a fast-paced, high-pressure environment.
- Monitored customer behavior and enforced protocols to prevent asset theft while coaching and training 3 new employees.
- Resolved customer issues, ensuring high levels of satisfaction.
- Remained poised and professional even in high-stress situations when dealing with irate individuals.
HOSTESS
COYOTE CAFÉ
Avon, CO
03.2018 - 11.2019
- Managed waitlist quotes and directed seating of guest parties while organizing reservations to streamline operations.
- Coordinated server balance and table turnover to optimize seating and improve customer experience.
- Facilitated communication with kitchen team to monitor cooking times, prevent worker overload, and enhance customer satisfaction.
- Provided customers with information regarding hours, seating availability, and reservation policies.
HOUSEKEEPER
Vail Run Resort
Vail, CO
01.2016 - 08.2016
- Cleaned and prepared 15+ guest rooms, achieving 98% satisfaction rate on inspections.
- Cleaned guest rooms, ensuring high standards of cleanliness and comfort.
- Collaborated with team to clean rooms and restock amenities, ensuring timely service for guests.
- Managed laundry services, maintaining linens and towels in pristine condition.
- Coordinated with front desk to fulfill special guest requests efficiently.
Education
Bachelor of Science -
COLORADO MOUNTAIN COLLEGE
Edwards, CO05-2026
ASSOCIATE OF ARTS -
COLORADO MOUNTAIN COLLEGE
Edwards, CO03-2026
Skills
- Customer relations
- Customer satisfaction
- Product knowledge
- Strong communication
- Verbal communication
- Written communication
- Team collaboration
- Attention to detail
- Time management
- Deadline-driven
- Goal-oriented
- Interpersonal skills
Accomplishments
- Volunteered with Habitat for Humanity to build houses through hands-on work through teamwork, physical activity, and a meaningful cause.
- Working alongside future homeowners and other volunteers to help construct safe, affordable homes for families in need.
Languages
Spanish, Native
Languages
Spanish
Professional
Timeline
Agent Trainee/Customer Service Representative
Arrow Insurance Management
08.2025 - 03.2026
SENIOR TELLER
FIRSTBANK
01.2020 - 08.2025
HOSTESS
COYOTE CAFÉ
03.2018 - 11.2019
HOUSEKEEPER
Vail Run Resort
01.2016 - 08.2016
Bachelor of Science -
COLORADO MOUNTAIN COLLEGE
ASSOCIATE OF ARTS -
COLORADO MOUNTAIN COLLEGE