Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lesli Vences Quintana

Chicago,IL

Summary

Expert Appliance Sales Specialist with far-reaching experience supporting customer needs and creating enriching end-to-end product selection journeys. Collaborative sales staffer with track-record for reliably selling products and assuring consumer satisfaction. Brand expert with knowledge of broad variety of appliances and manufacturers. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

3
3
years of professional experience

Work History

Appliances Sales Specialist

Lowes Home Improvment
08.2022 - 03.2023
  • Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.
  • Tracked, reported and re-ordered products to support floor and department needs.
  • Worked with members of other units to support cohesive shopping experiences.
  • Designed showroom arrangements to support consumer journey and provide positive shopping experience.
  • Learned specifications, advantages and disadvantages to over [Number] competing brands to make best recommendation to individual customers.
  • Maintained comprehensive knowledge of appliance specifications, brands based on price range, features and customer space needs.
  • Followed up with vendors and customers to resolve delivery orders quickly.
  • Solved customer-identified problems with small and large appliances purchased in-store.

Retail Sales Associate

The Home Depot Inc
05.2020 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Key Holder

Bath And Body Works, Limited Brands
09.2019 - 05.2020
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Education

Bachelor of Science - Computer And Information Sciences

East-West University
Chicago, IL
12.2024

Associate of Science - Computer Science And Programming

Richard J Daley College
Chicago, IL
08.2023

Skills

  • Sales Order Management
  • Financial Transactions
  • Staff Development
  • Positive Customer Engagement
  • Flexible Hours
  • Positive Reinforcement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Appliances Sales Specialist

Lowes Home Improvment
08.2022 - 03.2023

Retail Sales Associate

The Home Depot Inc
05.2020 - 11.2021

Key Holder

Bath And Body Works, Limited Brands
09.2019 - 05.2020

Bachelor of Science - Computer And Information Sciences

East-West University

Associate of Science - Computer Science And Programming

Richard J Daley College

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Lesli Vences Quintana