Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lesliany E Arroyo Ortiz

Kissimmee

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

4
4
years of professional experience

Work History

Barista

Scooters Coffee Shop
12.2024 - Current
  • Prepared and served high-quality coffee beverages efficiently.
  • Operated espresso machines and grinders independently.
  • Maintained cleanliness of workstations and dining areas.
  • Assisted in training new team members on procedures.

Server

Lolitas Mexican Restaurant
03.2023 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Call Center Representative

CSI Construction
02.2022 - 02.2023
  • Maintained accurate records of customer interactions using CRM software.
  • Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.

Fast Food Team Leader

Burger King
01.2021 - 02.2022
  • Supervised team to ensure efficient service and customer satisfaction.
  • Mentored new staff, improving team competency and performance.
  • Managed inventory levels, ensuring availability of essential supplies.
  • Implemented process improvements to enhance workflow efficiency.

Education

GED -

El Redentor
Orlando, FL
05-2018

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Team leadership

Languages

Spanish
Full Professional

Timeline

Barista

Scooters Coffee Shop
12.2024 - Current

Server

Lolitas Mexican Restaurant
03.2023 - 12.2024

Call Center Representative

CSI Construction
02.2022 - 02.2023

Fast Food Team Leader

Burger King
01.2021 - 02.2022

GED -

El Redentor

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