Leslie Aceves
Cypress,TX
Summary
Customer-focused administrative professional with experience in high-volume call handling, scheduling coordination, and accurate data entry. Known for strong communication, organization, and multitasking skills in fast-paced environments. Highly adaptable and eager to learn medical scheduling systems, policies, and workflows, while providing professional and compassionate service to patients.
Overview
3
3
years of professional experience
Work History
Administrative Assistant/Cashier
La Michoacana Meat Market
Cypress, Texas
08.2024 - Current
- Managed frequent customer interactions while maintaining professionalism and accuracy.
- Handled high transaction volumes in a fast-paced environment.
- Coordinated tasks and schedules to support daily operations.
- Entered and maintained accurate customer and transaction records.
- Responded to customer questions with clear, professional communication.
- Multitasked across systems while meeting time-sensitive demands.
- Maintained confidentiality and discretion with customer information.
- Demonstrated reliability, punctuality, and strong attendance.
Guest Service Associate/Party Host
Bounce Bounce Trampoline Park
Cypress, Texas
10.2022 - 11.2024
- Served as a primary point of contact for guests, managing frequent phone and in-person inquiries simultaneously.
- Collected, confirmed, and documented guest information accurately to support reservations and event scheduling.
- Used strong listening skills to identify guest needs and provide appropriate solutions or next steps.
- De-escalated concerns professionally, ensuring issues were resolved according to company guidelines.
- Followed established procedures for transactions, scheduling, and guest communication.
- Maintained confidentiality and professionalism when handling guest information.
- Thrived in a fast-paced, customer-facing environment, requiring multitasking and attention to detail.
Education
High School Diploma -
Cypress Ranch High School
Cypress, TX05-2023
Associate of Arts - Business Administration
Lonestar College
Cypress, TXSkills
High-volume call handling
Customer service excellence
Accurate data entry
Multitasking in fast-paced environments
Professional phone etiquette
Documentation accuracy
Time management
Workflow prioritization
Confidential information handling
Computer proficiency (multiple systems)
Strong verbal communication
Adaptability & quick learning
Timeline
Administrative Assistant/Cashier
La Michoacana Meat Market
08.2024 - Current
Guest Service Associate/Party Host
Bounce Bounce Trampoline Park
10.2022 - 11.2024
High School Diploma -
Cypress Ranch High School
Associate of Arts - Business Administration
Lonestar College