Leslie Aguilar
Santa Clara,CA
Summary
Highly driven and passionate customer service advocate with a wealth of experience in both hospitality and retail sales. Committed to strengthening customer experiences with positivity and professionalism when answering requests. Eager to implement skillset to help expand customer base as sales development representative for a SaaS organization.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Westin Hotel
11.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Guest Services/Front Desk Agent
Sheraton Hotels
01.2019 - 11.2023
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Sales Associate
Victoria's Secret & PINK
11.2016 - 12.2018
- Analyzed and properly processed product returns, assisted customers with finding alternative merchandise to meet needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Educated customers on promotions to enhance sales
Supervisor
Papayaclothing
07.2016 - 08.2017
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem solving skills to maintain team efficiency.
- Interviewed and trained new employees for Sales Associate positions.
- Stocked, replenished and organized inventory with accuracy and efficiency.
Education
Associate of Arts - Communications
De Anza College
Cupertino, CA12.2020
Skills
- Customer Service Expertise
- Data Entry
- MS Office/Excel
- Strategic & Solutions Oriented
- Fluent in Spanish
- Team Leadership
Timeline
Front Desk Supervisor
Westin Hotel
11.2023 - Current
Guest Services/Front Desk Agent
Sheraton Hotels
01.2019 - 11.2023
Sales Associate
Victoria's Secret & PINK
11.2016 - 12.2018
Supervisor
Papayaclothing
07.2016 - 08.2017
Associate of Arts - Communications
De Anza College