Leslie Armstrong
Pembroke Township,IL
Summary
Dynamic leader with a proven track record at Cornerstone Services Inc, specializing in strategic thinking and visual management. Expert in driving process optimizations, leading to significant cost savings. Skilled in training and enhancing customer focus, I empower teams to exceed efficiency goals while maintaining high standards of security and service.
Overview
14
14
years of professional experience
Work History
Lead DSP
Cornerstone Services Inc
09.2021 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Empowered employees to proactively address inefficiencies.
Personal Assistant
DHS
06.2018 - 02.2020
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
House Manager
Good Shepherd Manor
02.2011 - 11.2013
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Education
GED -
Kankakee Community College
Kankakee, IL03-1997
Skills
- Training and coaching
- Strategic thinking
- Customer focus
- Visual management
Timeline
Lead DSP
Cornerstone Services Inc
09.2021 - Current
Personal Assistant
DHS
06.2018 - 02.2020
House Manager
Good Shepherd Manor
02.2011 - 11.2013
GED -
Kankakee Community College
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