Leslie Arnold
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Insurance Sales Team Member
State Farm
11.2015 - Current
- Contributed to the continuous improvement of sales processes and strategies by providing constructive feedback and suggestions during team meetings.
- Implemented cross-selling techniques, boosting overall sales by offering complementary products and services to existing clients.
- Exceeded monthly sales targets consistently by employing persuasive communication skills and effective time management strategies.
- Increased client satisfaction by providing exceptional customer service and addressing individual insurance needs.
- Cultivated long-lasting relationships with clients, leading to increased policy renewals and referrals.
- Educated potential clients on various insurance products, ensuring they had a thorough understanding of their options before making decisions.
- Maintained up-to-date knowledge on industry trends, allowing for informed recommendations on suitable coverage options for clients.
- Generated quotes and proposals for clients to match individual needs.
- File insurance claims
Assistant Manager
Momentum Recovery Center
08.2013 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Run all medical reports for the upcoming days.
- Fill out pre authorizations for medications on most patients.
- send and receive specimens to a lab.
Material Handler
Johnson Controls
10.2007 - 02.2012
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Cashier
Foodlion Grocery Store
03.2005 - 10.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Life Licensed - Insurance
Commonwealth School of Insurance
Louisville, KY09.2017
Property And Casualty Licensed - Insurance
Commonwealth School of Insurance
Louisville, KY02.2016
GED -
Harrison County High School
Cynthiana, KY05.2008
Skills
- Effective negotiation
- Policy analysis
- Rapport Building
- Customer Service
- Licensed Insurance Agent
- Insurance sales
- Appointment management
- Customer Retention
- Data Entry
- Client Consultations
- Billing Inquiries
- Billing Procedures
- Customer Referrals
Timeline
Insurance Sales Team Member
State Farm
11.2015 - Current
Assistant Manager
Momentum Recovery Center
08.2013 - 11.2015
Material Handler
Johnson Controls
10.2007 - 02.2012
Cashier
Foodlion Grocery Store
03.2005 - 10.2007
Life Licensed - Insurance
Commonwealth School of Insurance
Property And Casualty Licensed - Insurance
Commonwealth School of Insurance
GED -
Harrison County High School