Leslie Auquilla
Tarrytown,NY
Summary
Motivated professional at Stamford Health with strong problem-solving and time management skills. Brings 6+ years of patient care experience from hospitality and current work as a radiology coordinator, focused on patient comfort, communication, and efficient care. Works effectively in fast-paced clinical settings and collaborates well with patients and healthcare teams. Second-year BSN nursing student with one completed clinical rotation, hands-on ADL experience, CNA (June 2025), and BLS certified.
Overview
7
7
years of professional experience
Work History
Central Radiology Schedule
Stamford Health
Stamford, CT
06.2022 - Current
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
Hospitality Liason
Phelps Memorial Hospital
Sleepy Hollow
07.2020 - 03.2022
- Expedited food service by efficiently communicating with kitchen staff regarding special dietary requests or modifications.
- Spent the majority of shifts on patient care units, providing direct patient support and assisting with meal delivery.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Participated in ongoing professional development opportunities related to culinary arts or hospitality management.
- Trained hospitality staff on best practices for customer service, leading to improved patient experiences.
- Mentored junior staff members, providing guidance on best practices in hospitality management.
Dental Receptionist
Gentle Dentistry
Port Chester
04.2020 - 08.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Customer Service Representative
Saks Off Fifth Avenue
White Plains, NY
08.2019 - 03.2021
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Assisted customers in product selection, enhancing shopping experience through personalized recommendations.
- Managed returns and exchanges, ensuring adherence to company policies while maintaining customer satisfaction.
- Trained new employees on customer service protocols and company systems to ensure consistent service delivery.
Education
Nursing Assistant -
Westchester Community College
Valhalla, NYNo Degree - Nursing
Mercy University
Dobbs Ferry, NY05.2028
Associate of Science - Health Sciences
Westchester Community College
Valhalla, NY05.2025
High School Diploma -
Sleepy Hollow High School
Sleepy Hollow 06.2018
Skills
- Flexible and adaptable
- Medical scheduling & coordination
- Medical terminology knowledgebale
- Critical thinking
- Calm under pressure
- Patient-centered communication
- Proficient in Epic
- Patient care support, including ADLs (
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Central Radiology Schedule
Stamford Health
06.2022 - Current
Hospitality Liason
Phelps Memorial Hospital
07.2020 - 03.2022
Dental Receptionist
Gentle Dentistry
04.2020 - 08.2021
Customer Service Representative
Saks Off Fifth Avenue
08.2019 - 03.2021
Nursing Assistant -
Westchester Community College
No Degree - Nursing
Mercy University
Associate of Science - Health Sciences
Westchester Community College
High School Diploma -
Sleepy Hollow High School