Leslie Banks
Administrative Professional
Queens,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Goodtemp By Goodwill
02.2021 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Correspond with agency representatives, attorneys, and pro se respondents.
- Respond to inquiries about scheduling and other Trials Division procedures.
- Prepare all written communications accurately and with correct grammar and spelling.
- Perform data entry, scanning, and filing electronic documents into the agency’s database.
- Schedule conference calls and videoconference sessions with multiple parties.
- Managed front desk operations: facilitated clients and tracked their attendance in clinic, scanned and faxed documents, processed incoming correspondences, and answered phones, distributed mail, and scheduled work orders for office repairs.
- Assisted Deputy Director with written communications using MS Word, edited documents for spelling and grammar accuracy, coordinated meetings with staff, managed Webex meetings and updated client information in database, updated incident reports, managed calendar, assisted in scheduling interviews.
- Assisted Director, psychiatric staff, and clinicians with client and chart needs; created spreadsheets.
- Updated and maintained files of clients’ physical charts and created excel spreadsheet specific to clients to inform staff of chart needs.
Eligibility Specialist
Medicaid Human Resource Administration
01.2010 - 05.2015
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assessed and verified applicant's initial and continued eligibility for Medicaid using pertinent data from EMEDNY and MAP
- Computed the sum of financial assistance awarded to Medicaid consumers using formulas
- Prepared documents and work activity sheets
- Maintained and updated files with automated office systems
Customer and Technology Administrator
Elsevier
09.2004 - 12.2005
- Supported Director of IT Solutions and Customer and Technology Group (CAT), serving Ivy league professors and researchers in the Science, Technology and Medical fields
- Led research project and found an invaluable resources for the CAT Group
- Maintained Non-Disclosure Agreements, contacted current NDA holders and extended agreements
- Coordinated meetings, conferences, travel itineraries and expense reports
- Provided administrative support to senior managers including answering phones, managing schedules, prepared documents for meetings, create memorandums
Events Manager
Publishers Weekly
04.2000 - 08.2001
- Managed administrative logistics of events planning, event booking, and event promotions.
- Acted as liaison between contractors, vendors and production staff.
- Hired ad designer to enhance brand recognition and media coverage.
- Coordinated florists, photographers, and musicians for events.
- Arranged hotel accommodations for staff in excess of 200 people at Book Expo America.
- Approved and revamped advertisements for PW and Criticas.
- Coordinated a luncheon attended by more than 250 people
- Supported Editor-in-Chief of Publishers Weekly
Education
Bachelor of Arts - Economics
York College of The City University of New York
Jamaica, NY05.2013
Skills
- Records Management Systems
- Payroll and Benefits Administration
- Schedule Management
- Business Administration
- Coordination
- Project Management
- Typing Proficiency
- Travel Planning
Former PTA President
PTA President of P.S. 156Q
Timeline
Administrative Assistant
Goodtemp By Goodwill
02.2021 - 06.2023
Eligibility Specialist
Medicaid Human Resource Administration
01.2010 - 05.2015
Customer and Technology Administrator
Elsevier
09.2004 - 12.2005
Events Manager
Publishers Weekly
04.2000 - 08.2001
Bachelor of Arts - Economics
York College of The City University of New York
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