Leslie Barahona
Hyattsville
Summary
Seeking employment in an organization that fosters a positive learning environment. Strong dedication, motivation, and sense of responsibility will be utilized. Keen desire to learn and implement new skills. Committed to contributing to the success of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ASSISTANT COMMUNITY MANAGER
THE CROMWELL APARTMENTS
09.2021 - Current
- Improve resident satisfaction through timely and effective communication with community members.
- Conduct property tours with prospective residents, showcasing amenities and highlighting community benefits.
- Collaborate with the Community Manager to develop marketing strategies for increased occupancy rates.
- Coordinate maintenance requests efficiently, minimizing downtime for residents and maintaining property value.
- Addressed resident concerns promptly, resulting in improved retention rates and positive feedback.
- Managed day-to-day operations, ensuring a safe, clean, and well-maintained environment for residents.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Explained terms of lease and amounts to be paid to tenants.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
- Collected, completed, and processed lease applications.
- Followed up on delinquent tenants and coordinated collection procedures.
GUEST EXPERIENCE SPECIALIST
RED DOOR SALON AND SPAS
05.2018 - 05.2019
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Managed reservation system efficiently, effectively handling booking modifications or cancellations as needed.
- Maintained accurate records of guest preferences and history for tailored experiences during future stays.
RECEPTIONIST
NINOTCH
02.2017 - 05.2018
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Developed relationships with guests to meet client needs and encourage repeat service.
Education
High School Diploma -
BLADENSBURG HIGH SCHOOL
Bladensburg, MD06.2012
Skills
- Property management
- Payment processing
- Records and database administration
- Website management
- Resident relations
- Financial budgeting and reporting
- Property inspections
- Vendor management
- Daily operations management
- Leasing and sales
- MS office suite
- MRI software
Personal Information
Work Permit: Authorized to work in the US for any employer.
Languages
Spanish
Native or Bilingual
Certification
- Certified Apartment Leasing Professional (CALP) - National Apartment Association Education Institute.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offWork from home optionHealthcare benefitsPersonal development programsPaid sick leave401k match4-day work weekTimeline
ASSISTANT COMMUNITY MANAGER
THE CROMWELL APARTMENTS
09.2021 - Current
GUEST EXPERIENCE SPECIALIST
RED DOOR SALON AND SPAS
05.2018 - 05.2019
RECEPTIONIST
NINOTCH
02.2017 - 05.2018
- Certified Apartment Leasing Professional (CALP) - National Apartment Association Education Institute.
High School Diploma -
BLADENSBURG HIGH SCHOOL
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