Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Bath

Tallahassee,FL

Summary

Dedicated and detail-oriented professional with a strong background in customer service and diverse experience spanning call center environments, legislative support, and self-employment. Recent certification in medical coding (NCCT). Proven ability to provide exceptional service, manage complex tasks, and adapt quickly to new environments. Eager to leverage skills in ICD-10-CM, CPT, and HCPCS Level II coding to accurately process medical information and improve revenue cycle management. Committed to maintaining HIPAA compliance and delivering accurate, reliable coding to support quality patient care. Seeking a position that utilizes my expertise in medical billing, medical coding, and customer service to contribute to a healthcare organization's efficiency and financial success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

24
24
years of professional experience

Work History

PatLive
03.2020 - 10.2022
  • Provided customer service and support for diverse clientele across the United States, handling inbound calls for various business needs.
  • Assisted callers with appointment scheduling, real estate inquiries, product orders, and technical support.
  • Served as a liaison for the Department of Health and COVID-19 testing centers, providing individuals and businesses with safety and testing protocol information.
  • Utilized multiple computer programs, including ADP, Slack, Centrix, Excel, and Pure Cloud.
  • Maintained schedule adherence of at least 90%.
  • Provided comprehensive assistance to callers, addressing a wide range of issues.
  • Demonstrated flexibility by working extra shifts as needed.
  • Transitioned from an office environment to a work-from-home setting.

The Florida House of Representatives
02.2013 - 06.2015
  • Served under the Office of the Clerk, managing the historical Page and Messenger Program for Florida youth.
  • Corresponded with Representatives and their office staff to coordinate student tasks, photo opportunities, and press releases.
  • Managed student trips to the Governor's Mansion, Florida History Museum, and Florida Supreme Court, and coordinated weekly meetings with the Governor.
  • Utilized CHAT, a computer program for television subtitle introductions at Capitol committee meetings.

Publix
06.2013 - 02.2014
  • Maintained and decorated the floral department and supermarket.
  • Designed floral arrangements and processed customer orders, including flower, gift basket, and balloon orders.
  • Processed incoming flowers and floral merchandise.

Homemaker/Self Employed Editor & Writer
09.2008 - 06.2013
  • Managed homeschooling for daughter and actively participated in her extracurricular activities.
  • Worked as a freelance writer and editor for various websites and publications.
  • Utilized social media to advertise abilities, find clients, and create detailed presentations.

Convergys
11.2006 - 10.2008
  • Provided customer service for DirecTV customers via a call center, using computers, telephones, fax machines, and proprietary software (DORIS).
  • Responded to customer inquiries regarding new service, billing, processing payments, programming, and cancellations.
  • Assisted installers with satellite installations.

SOS Industries
04.1999 - 12.2005
  • Supervised employees monitoring medical, abuse, and probation alarms in a call center environment.
  • Dispatched appropriate EMS to clients, informed relatives of emergencies, and documented outcomes.
  • Audited alarms nightly and conducted monthly equipment testing.
  • Supervised up to fifteen employees per shift.
  • Approved alarm specialist actions and provided additional client services as needed.

Education

Georgia Life Insurance License
Valdosta, GA

North Florida Cosmetology
01.2016

Associate’s Degree - General Studies

Tallahassee Community College
01.2015

Medical Billing And Coding - Medical Billing And Coding

Florida Technical College
Orlando, FL
05-2024

Skills

  • Medical Coding: ICD-10-CM, CPT, HCPCS Level II
  • Medical Billing: Claims processing, payment posting, denial management, EOB interpretation
  • Software Proficiency: ADP, Slack, Centrix, Excel, Pure Cloud, CHAT, DORIS
  • Healthcare Regulations: HIPAA compliance, medical terminology, understanding of healthcare procedures
  • Customer Service: Inbound and outbound call handling, issue resolution, appointment scheduling and order processing
  • Data Entry: Accurate and efficient data input
  • Analytical Skills: Attention to Detail
  • Communication: Verbal and written, client communication, press releases
  • Adaptability: Able to quickly learn new systems
  • Freelance Writing and Editing
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Decision-making
  • Problem resolution

Timeline

PatLive
03.2020 - 10.2022

Publix
06.2013 - 02.2014

The Florida House of Representatives
02.2013 - 06.2015

Homemaker/Self Employed Editor & Writer
09.2008 - 06.2013

Convergys
11.2006 - 10.2008

SOS Industries
04.1999 - 12.2005

Associate’s Degree - General Studies

Tallahassee Community College

Georgia Life Insurance License

North Florida Cosmetology

Medical Billing And Coding - Medical Billing And Coding

Florida Technical College

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Leslie Bath