LESLIE BENNETT
Technical Trainer/ Writer
Los Angeles,CA
Summary
Confident, clever and enthusiastic technic al writer and trainer specialist with an eye for detail. Expert in meeting strict deadlines and prioritizing the creation of internal and external instructional aides. Energetic team player exercises strict confidentiality dealing with sensitive information. Superior computer skills, time management, social etiquette, technical competence and multitasking capabilities. Ability to be both personable and professional while under pressure.
Overview
11
11
years of professional experience
Work History
Technical Writer/Trainer
SprintRay
09.2019 - Current
- Wrote copy for internal and customer facing training programs
- Developed ideation and concepts for Technical Support
- Manages internal and external training content for company products, workflows and internal procedures
- Creating, filming and designing web based training interdepartmentally
- Manages onboarding new hires in the US and abroad
- Successfully led multiple key projects for Technical Support and training
- Coordinates logistics for all onsite Training and Professional Education Events
- Schedules and curates social media posts for Professional Educaton events and monthly product hilights
Experience Ambassador
Dreamscape Immersive – ContractAssignment viaAct-1 Entertainment
11.2018 - 09.2019
- Worked with marketing and PR to curate VIP events
- Supervised and ensured VR VIP events run smoothly for guests and troubleshoot as problems arise to ensure the best experience for customers
Executive Administrative Assistant
Warner Brothers Television, Act-1 Entertainment Solutions
04.2018 - 09.2018
- Provided administrative support to the Director of Comedy Development with excellent attention to detail responding to time sensitive emails, requests while ensuring all deadlines were met
Admin/Sales Associate
Air Charter Service California Inc
06.2017 - 03.2018
- Sold, curated and scheduled private jet charter for high profile clientele
- Wrote, negotiated and finalized charter sales contracts
Customer Service Representative
Signature Flight Support
02.2014 - 06.2017
- Provided concierge services and superior customer experience while educating customers about the brand and values
Customer Service Trainer
Julep
01.2012 - 02.2013
- Implemented support sales training and initiative to drive department numbers persuading customers not to terminate their accounts
Education
Bachelor of Arts -
Washington State University
2011
Skills
- Experienced Technical Writer
- Skilled writer and editor
- Creative
- Self starter
- Highly adaptable
- Skilled researcher
- Comprehensive understanding of Private Aviation and coordinating logistics
- Experienced in creating and scheduling social media posts to drive business
- Canva and Go Daddy Studio
- Camtasia, Guru, Google Docs, Zendesk, Team Viewer, and RayWare
- Wide vocabulary
- Organized
- Attention to detail
- Creative problem solving
- Event planing and logistics
- Public speaking
- Adobe, Excel, Word, Outlook, Power Point and Key Note
- Highly developed sense of teamwork and reliability
- Practice confidentiality of all clients and assignments
- Comprehensive understanding of film and commercial set operations
Timeline
Technical Writer/Trainer
SprintRay
09.2019 - Current
Experience Ambassador
Dreamscape Immersive – ContractAssignment viaAct-1 Entertainment
11.2018 - 09.2019
Executive Administrative Assistant
Warner Brothers Television, Act-1 Entertainment Solutions
04.2018 - 09.2018
Admin/Sales Associate
Air Charter Service California Inc
06.2017 - 03.2018
Customer Service Representative
Signature Flight Support
02.2014 - 06.2017
Customer Service Trainer
Julep
01.2012 - 02.2013
Bachelor of Arts -
Washington State University
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