Leslie Bitsas
Durham,NC
Summary
Knowledgeable leader with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service and Engagement Team Leader
Target Retail, Durham
12.2022 - Current
- Planning department daily/weekly workload to support business priorities and goals
- Retail business fundamentals: inventory management, pricing and promotions, and guest shopping patterns.
- Guest Services. Building a guest centered culture and driving loyalty programs.
- Leading a team of 45+ employees including development, evaluation, and training.
- Create a culture of accountability through clear expectations and performance management.
- Support team members to deliver excellent guest service through accurate and efficient practices.
- Lead and demonstrate a culture of safety, ethical conduct, and accountability
- As a key holder, address storewide emergency and compliance needs.
Service and Engagement Team Member
Target
11.2021 - 12.2022
- Collaborated with team to achieve operational goals and enhance guest satisfaction.
- Collaborated with upper leadership to execute business needs in their absence..
- Trained new team members on store policies and operational procedures.
- Streamlined checkout processes to improve efficiency and reduce wait times.
- Guest services: helping with returns, guest inquiries, and order pick ups.
- Operating POS and supporting other front end needs such as the Cash Office.
- Certified on the cart pusher.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
Event planning, teaching
Grace Church, Chapel Hill
10.2002 - 12.2021
- Building teams to successfully execute event
- Managing day of details
- Creating lesson plans.
- Gathering students
- Engaging adults in a learning environment
- Keeping up with the student’s progress and well being.
volunteer delivery driver
Eat NC
04.2020 - 07.2021
- Access email instructions and communication
- Pick up meals at local school cafeterias
- Drive around Durham and deliver lunches to students registered in DPS
- Troubleshoot delivery challenges
- Communicate with school staff
- Sub driving routes when needed
Ministry Leader
Celebrate Recovery, Chapel Hill
10.2009 - 06.2011
- Training leaders
- Weekly 30min large group public speaking
- Mentoring participants through their 12 step journey
Support Staff
RTOHS-Dr. Stuart Manning, Durham
10.2002 - 07.2005
- Front desk. Phone, check-in, chart management, scheduling
- Communication with Insurance for preauthorizations and coverage benefits.
- Referral for existing patients to see specialists.
- Billing and finance.
Education
MA - Christian Counseling
Gordon-Conwell Theological Seminary, Charlotte
Charlotte, NC09.2007
Undergraduate, BS - Religious Studies
UNCC, Charlotte
Charlotte, NC12.2001
Skills
- Leadership qualities
- Human Resource Fundamentals
- Team building
- Project management
- Retail and Customer service
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Accountability
- Workplace safety
- Creativity and innovation
- Goal setting and achievement
Certification
- NC Food Health and Safety, Target - 5 years
Timeline
Service and Engagement Team Leader
Target Retail, Durham
12.2022 - Current
Service and Engagement Team Member
Target
11.2021 - 12.2022
volunteer delivery driver
Eat NC
04.2020 - 07.2021
Ministry Leader
Celebrate Recovery, Chapel Hill
10.2009 - 06.2011
Event planning, teaching
Grace Church, Chapel Hill
10.2002 - 12.2021
Support Staff
RTOHS-Dr. Stuart Manning, Durham
10.2002 - 07.2005
MA - Christian Counseling
Gordon-Conwell Theological Seminary, Charlotte
Undergraduate, BS - Religious Studies
UNCC, Charlotte