LESLIE BRYANT
Hancock
Summary
Experienced in fast-paced, remote environments, and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Coastal Drug Testing
Cape Canaveral
09.2020 - 04.2025
- Serve as primary contact for customer queries, ensuring satisfaction and service efficiency.
- Manage billing processes accurately, maintaining financial integrity and compliance.
- Boost sales through strategic upselling, increasing revenue and client retention.
- Evaluated customer feedback to refine service delivery, resulting in marked gains in client satisfaction and loyalty.
- Ensured meticulous management of billing processes, maintaining financial accuracy and compliance with corporate guidelines.
- Fostered a positive work environment by facilitating cross-training sessions, boosting team morale and skill diversity.
- Managed billing processes with precision, upholding financial integrity and ensuring compliance with corporate standards.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Excelled in exceeding daily credit card application goals.
- Took special orders in person and over telephone, generating additional revenue every month.
Nursing Assistant
Park Oak Grove
Roanoke
08.2014 - 09.2022
- Supported patients in daily tasks, enhancing their safety and comfort.
- Transmit details of patient demands to clinical staff, securing rapid care.
- Encouraged patient progress through structured therapeutic activities.
- Partnered with RNs to optimize patient care strategies.
- Managed emergency events, ensuring minimized threats.
Remote Call Center Customer Service Representative
Airmark
Roanoke
04.2017 - 03.2018
- Resolved intricate problems through adherence to escalation guidelines, bolstering customer contentment.
- Delivered precise responses to ensure clear communication with clients.
- Recommended complementary products, boosting sales and enhancing customer interaction.
- Analyzed logged complaints leading to quality improvements.
- Updated accounts regularly to maintain accurate data.
- Executed escalation protocols efficiently, resolving customer issues swiftly.
- Implemented refined procedures to elevate customer retention rates.
- Promoted customer trust and satisfaction by thoroughly evaluating their needs.
Education
GED -
Cave Springs High School
Roanoke, VASkills
- Administrative Support
- Communication
- Customer Retention
- Customer Service
- Data Entry
- Microsoft Excel
- Problem Solving
- Sales
- Scheduling
- Team Leadership
- Training
- Time management abilities
Certification
Driver's License, 12/01/19, 03/31/28
Awards And Scholarships
- Top Revenue Producer, 05/01/21
- Employee of the month, 03/01/21
Timeline
Supervisor
Coastal Drug Testing
09.2020 - 04.2025
Remote Call Center Customer Service Representative
Airmark
04.2017 - 03.2018
Nursing Assistant
Park Oak Grove
08.2014 - 09.2022
GED -
Cave Springs High School