Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Accomplishments
Timeline
Generic

Leslie Canales-Grageda

Silver Spring,MD

Overview

4
4
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Ulta Beauty Inc.
Rockville, MD
07.2023 - Current
  • Provided customers with product advice and recommendations based on their individual needs.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Assisted in opening and closing procedures
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Recommended complementary products based on guest interests or items selected for purchase.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Placed special orders or called other stores to find desired items.
  • Greeted customers to determine wants or needs.

Salon Assistant

Vivian Chin
Rockville, MD
10.2022 - 09.2023
  • Gave customers scalp massages and adhered to safety and service procedures to maintain customer safety and enhance satisfaction with salon services.
  • Sanitized tools, followed safety standards and kept salon clean and safe.
  • Maintained cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
  • Maintained accurate inventory counts throughout the day to ensure sufficient supply levels were available.
  • Displayed excellent organizational skills when stocking shelves with retail products and merchandise.
  • Applied appropriate products to customer scalps based on preferences and health needs, promoting desired changes to hair and scalp and boosting customer enjoyment.
  • Provided shampooing services to clients

Customer Service

SweetFrog Premium Frozen Yogurt
Silver Spring, MD
03.2021 - 08.2023
  • Handled escalated customer service matters professionally.
  • Upheld customer service standards throughout each shift.
  • Greeted guests and provided customer service support.
  • Resolved customer service issues as needed.
  • Prepared and submitted detailed reports on inventory counts and discrepancies.
  • Operated cash register to process payments accurately and efficiently.
  • Counted and balanced cashier drawers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Organized paperwork associated with each financial transaction in an orderly manner.

Dasher

DoorDash
Silver Spring, MD
01.2023 - 07.2023
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
  • Maintained vehicle according to company and state safety requirements.
  • Ensured proper handling of food items throughout the entire delivery process.

Education

High School Diploma -

Northwood High School
Silver Spring, MD
06-2023

High School Diploma -

Thomas Edison High School of Technology
Silver Spring, MD
05-2023

Skills

  • Beauty product knowledge
  • Merchandise restocking
  • Multitasking and organization
  • Licensed cosmetologist
  • Customer service
  • Empathy and patience
  • Retail experience
  • Customer engagement

Affiliations

  • Regularly go to the gym
  • Make time for family and friends
  • Attend Church
  • Work
  • Attend college

Certification

  • Licensed Cosmetologist

Languages

English
Full Professional
Spanish
Professional

Accomplishments

  • Northwood High School Honor roll student Honor Roll Student - September 2019-May 2023
  • Certificate of Program Completion for Cosmetology Program at Thomas Edison High School of Technology
  • Certificate of Merit
  • Certificate of Diversity awarded by Ulta Beauty in 2023
  • Awarded Certificate twice in 2023 and 2024 for Top 3 Credit Card Performers at Ulta Beauty
  • Named to Dean's List for the Spring Semester 2024.

Timeline

Beauty Advisor

Ulta Beauty Inc.
07.2023 - Current

Dasher

DoorDash
01.2023 - 07.2023

Salon Assistant

Vivian Chin
10.2022 - 09.2023

Customer Service

SweetFrog Premium Frozen Yogurt
03.2021 - 08.2023

High School Diploma -

Northwood High School

High School Diploma -

Thomas Edison High School of Technology

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Leslie Canales-Grageda