Leslie Carney
Woodstock,GA
Summary
Resourceful Claims Management professional bringing over 10 years of logistics industry claims expertise assessing coverage and overseeing claims review. Leverages well-developed communication skills to deliver information to all involved stakeholders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CLAIMS MANAGER
RXO LAST MILE, INC.
12.2021 - Current
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs
- Identified claim trends to facilitate loss prevention training for operations and contract carriers
- Implemented best practices to improve efficiency of claims processes and reduce costs with heavy focus on risk transfer
- Extensive research and collaboration with multiple internal and external parties to ensure accuracy of legal responses
- Determined appropriate claim settlement authority and delegated responsibilities to claims representatives
- Performed extensive research into individual cases prior to making decisions regarding liability or damage rewards
- Developed training materials to ensure consistent handling of claims across the company
- Maintained relationships with company TPA and external counsels
CLAIMS MANAGER
PREMIER LAST MILE
12.2020 - 09.2021
- Responsible for oversight and management of general liability, bodily injury, commercial auto, and cargo/contents claims across the entire organization
- Developed and implemented proprietary claim management system to track claim activities, follow-up timeline and notifications, payment processing, and closure of claims
- Identified claim trends to facilitate loss prevention training for operations and contract carriers
- Trained and guided claims team on proper claim handling techniques
- Collaborated with all internal departments and external parties to resolve claims efficiently
CLAIMS ADMINISTRATOR
XPO LOGISTICS
10.2013 - 12.2020
- Resolved all internal and external clients' claims with focus in ground cargo and general liability
- Adhere to compliance and legal policies and procedures to uphold contractual obligations of company to clients and of contracted carriers to company
- End-to-end claims handling minimizing company's risk exposure
- Investigated claims, taking statements from all involved parties, gathering photos and documentation, evaluating the facts, watching for potential fraud, to come to resolution pursuing recovery from the at-fault party
- Work with various insurance carriers and adjusters
REGIONAL MANAGER
XPO LOGISTICS
02.2011 - 09.2013
- Recruited qualified candidates via cold calls, referral networks and other sourcing methods
- Negotiated contracts and pricing
- Maintained relationships with contractors to promote continuity and retention
- Conducted orientation and training for new internal candidates and contract carriers
- Organized markets and recruiting efforts
- Managed leads database and ATS
- Disseminated interdepartmental information and training
- Enhanced practices and processes in the department improving overall efficiency
Education
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
Atlanta, GA05.2011
Skills
- Claims Analysis and Investigation
- Policy Review and Interpretation
- Procedure Implementation
- Claims Auditing
- Planning and Organization
- MS Office Suite
- Legal Compliance
- Litigation Discovery
- Document Review and Production
- Case Review and Summary
Certification
- GEORGIA, RESIDENT ADJUSTER CASUALTY AND PROPERTY, 3467634
- FLORIDA, NON-RESIDENT ADJUSTER 720 - ALL LINES, W608229
Timeline
CLAIMS MANAGER
RXO LAST MILE, INC.
12.2021 - Current
CLAIMS MANAGER
PREMIER LAST MILE
12.2020 - 09.2021
CLAIMS ADMINISTRATOR
XPO LOGISTICS
10.2013 - 12.2020
REGIONAL MANAGER
XPO LOGISTICS
02.2011 - 09.2013
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
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