- Law
- Cooking
- Gym Workouts
- Music
- Fashion and Style
- Volunteer Work
Leslie Castro
Chester
Summary
As a young adult, I am driven to continuously learn new skills and apply them to both my professional and personal growth. I am eager to bring my current knowledge and abilities to your organization and demonstrate my value as a strong team member. I pride myself on consistency, determination, a positive attitude, and a fearless approach to challenges—qualities that I believe contribute to a productive and reliable team environment.
Overview
6
6
years of professional experience
Work History
Personal Assistant to the Owner
Anthony Anello
2025.11 - 2026.06
- Managed all Spanish speaking clients.
- Maintained filing systems, improving document retrieval and organization processes.
- Conducted research for reports, providing accurate information to support decision-making.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Screened personal and business calls and directed to appropriate party.
Lead Server/Bartender/Marketing Manager
The Alley Pizza Lounge
2024.10 - 2026.06
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on menu offerings and service protocols.
- Resolved customer complaints effectively, fostering positive relationships with patrons.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Oversaw inventory management, ensuring timely replenishment of supplies and ingredients.
- Coordinated special events, optimizing layout and service flow for maximum guest enjoyment.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
Sales associate
Mr. Softy Ice cream truck
2023.06 - 2023.09
- Delivered exceptional customer service, enhancing overall satisfaction and repeat business.
- Operated ice cream truck efficiently, managing inventory and ensuring product availability.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Lead Hostess
Artie's Steak and Seafood Restaurant
2022.11 - 2023.06
- Managed reservations and seating arrangements to optimize table turnover and enhance guest experience.
- Trained and mentored new host staff on operational procedures and customer service excellence.
- Resolved guest inquiries and concerns promptly, contributing to overall customer satisfaction ratings.
- Monitored dining area for cleanliness and ambiance, ensuring adherence to restaurant standards.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Caregiver
Private Care
2020.11 - 2022.06
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
- Assisted clients with mobility and transportation, promoting independence and safety in their environments.
- Administered medication as prescribed, maintaining accurate records of client health and treatment plans.
- Developed engaging activity schedules tailored to individual interests, enhancing quality of life for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Renaissance High School for Musical Theater and Technology
Bronx, NY06.2023
criminal justice and law
John Jay
06.2023
Skills
- Problem solving
- Customer service
- Fluent in (English & Spanish)
- Excellent Communication skills
- Organizational skills
- Positive attitude
- Money handling knowledge
- Opening and closing experience
- Policy Enforcement
- Team leadership
- Document preparation
- Calendar management
- Time management
- Event planning
- Call screening
- Database entry
Interests
Awards
Renaissance High School Certificate of Honor Roll November 2, 2020, Renaissance High School Certificate of Honor Roll December 11, 2020, Most improved in Global History June 15, 2020
Timeline
Personal Assistant to the Owner
Anthony Anello
2025.11 - 2026.06
Lead Server/Bartender/Marketing Manager
The Alley Pizza Lounge
2024.10 - 2026.06
Sales associate
Mr. Softy Ice cream truck
2023.06 - 2023.09
Lead Hostess
Artie's Steak and Seafood Restaurant
2022.11 - 2023.06
Caregiver
Private Care
2020.11 - 2022.06
criminal justice and law
John Jay
High School Diploma -
Renaissance High School for Musical Theater and Technology