Leslie Christensen
H
Steamboat Springs,CO
Summary
Dependable and adaptable professional with a long background in customer-facing roles and business management. Brings strong communication, team training, and process improvement skills to support organized, efficient, and caring service for families and clients.
Overview
26
26
years of professional experience
Work History
Funeral Director's Assistant
Yampa Valley Funeral Home
Steamboat Springs, CO
05.2022 - 08.2024
- Coordinated with funeral directors to arrange meetings and prepare services, ensuring respectful and seamless experiences for families at Yampa Valley Funeral Home.
- Assisted funeral director with arrangements, services, and family coordination at Yampa Valley Funeral Home.
- Prepared visitation rooms, caskets, and memorial materials for funeral home services.
- Guided families through paperwork, forms, and service details with calm support.
Small Business Owner
Self-employeed
Steamboat Springs, CO
04.1998 - 01.2019
- Managed daily business operations, enhancing customer service and overseeing financial tasks.
- Engaged customers through effective verbal communication to identify needs and tailor offerings.
- Analyzed customer feedback to refine processes and improve service delivery.
- Set pricing through market analysis and trend review.
- Took product photos and posted online listings to increase visibility and present current inventory.
- Managed staff recruitment, hiring, training, and development.
- Trained, coached, and mentored employees to support safety and consistent work quality.
- Participated in local community activities to promote brand visibility and reputation.
- Coordinated project schedules and subcontractor activities across active job sites.
- Reviewed blueprints, specifications, and work orders for accurate task planning.
- Monitored work quality and verified compliance with safety standards.
- Communicated with clients, vendors, and field crews on daily requirements.
- Managed material deliveries, equipment use, and site readiness.
- Inspected completed work and addressed punch list items.
- Documented progress, costs, and change requests for project records.
- Resolved site issues and supported workflow improvements with team members.
- Kept clients informed about progress status updates throughout the entire process.
- Visited job sites and reviewed renovation plans to ascertain projects.
- Managed projects with large labor, equipment, and material budgets.
- Applied changes requested by designers, owners, or inspectors to optimize work.
- Monitored progress against established timelines for each project to ensure deadlines are met.
- Developed detailed plans for projects based on customer needs and expectations.
- Matched color palettes to lighting, furniture, and brand style for client spaces.
- Consulted clients on paint colors, finishes, and design choices for home projects.
- Interpreted customer needs and recommended color schemes using design guidelines.
- Advised clients on the best ways to incorporate accent colors into existing designs.
- Developed innovative color schemes for residential and commercial projects.
- Recommended appropriate hues for each room based on its purpose, size, shape, orientation.
- Provided guidance on how to mix different colors together effectively.
- Educated customers about current trends in home decorating by providing them with samples of popular colors.
- Created detailed color palettes to match specific client tastes and needs.
- Visited home sites when necessary to assess and fulfill customer needs.
Education
Associate of Arts -
Utah Valley University
Orem, UT05-1986
Skills
- Funeral service coordination
- Service coordination
- Family consultation
- Customer service
- Office administration
- Attention to detail
- Reliability
- Empathetic
Timeline
Funeral Director's Assistant
Yampa Valley Funeral Home
05.2022 - 08.2024
Small Business Owner
Self-employeed
04.1998 - 01.2019
Associate of Arts -
Utah Valley University