Summary
Overview
Work History
Education
Skills
Internships
Timeline
Generic

Leslie Clausen

Randleman,NC

Summary

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

10
10
years of professional experience

Work History

Regional Hiring Manager

Smoothie King
08.2017 - Current
  • Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Social Worker III I/A/T

Child Protective Services
12.2020 - 08.2021
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams for comprehensive case management and optimal outcomes.
  • Managed high caseloads effectively while maintaining accurate documentation and meeting critical deadlines.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Updated client documentation for accurate, compliant and current records.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
  • Ensured timely permanency for children in foster care by diligently working towards reunification or adoption when appropriate.

Advocation for Education

Operation X-cel
08.2019 - 05.2020
  • Company Overview: Served children from low-income areas in education to hope for the establishment of helping them raise their education levels
  • Observed children's behavior to establish relationships and lesson plans to better serve the children
  • Collected data with the need-based assessments to generate graphs of the populations to see which community requires more assistance in school programs
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Barista

The Factory Coffeehouse
05.2015 - 08.2017
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.

Education

BSW - Bachelors of Social Work

University of North Carolina At Greensboro
05.2020

HIgh School Diploma -

Davie county High School
05.2016

Skills

  • Internal Communications
  • Onboarding Processes
  • Relationship building and management
  • Training and mentoring
  • Employee Relations
  • Recruitment Marketing
  • Human resources policies
  • Case Management

Internships

  • Operation X-cel, Stokesdale, 08/01/19, 05/31/20, Observed children's behavior to establish relationships and lesson plans to better serve the children., Served children from low-income areas in education to hope for the establishment of helping them raise their education levels., Organized lessons to engage in enrichment for about an hour that reaches the grant requirements., Collected data with the need-based assessments to generate graphs of the populations to see which community requires more assistance in school programs.
  • Heartland Rehabilitation Center, 08/01/17, 12/20/20, Assessed patients to see if their memory is progressive and regressive., Filed SCAT reports to ensure discharged residents have accessibility to transportation upon release., Followed up on discharged patients to follow up with the family to make sure that the residents are doing okay., Organized documents to protect the resident’s confidentiality and for the protection of the facility., Assisted in care plans to see the future for the resident’s families and the insurance that provides for their care.

Timeline

Social Worker III I/A/T

Child Protective Services
12.2020 - 08.2021

Advocation for Education

Operation X-cel
08.2019 - 05.2020

Regional Hiring Manager

Smoothie King
08.2017 - Current

Barista

The Factory Coffeehouse
05.2015 - 08.2017

HIgh School Diploma -

Davie county High School

BSW - Bachelors of Social Work

University of North Carolina At Greensboro
Leslie Clausen