LESLIE CORRAL
Las Vegas,NV
Summary
Dynamic Pool and Cocktail Server with over a decade of experience dedicated to enhancing guest experiences through exceptional service and innovative beverage solutions. Trained by Forbes in Luxury Experiences, achieving Five Star and Five Diamond status reflects a commitment to excellence in hospitality. Expertise in customer engagement, leadership, and upselling techniques consistently drives increased sales and satisfaction. Passionate about fostering a collaborative team environment while exploring new strategies to elevate service standards within luxury dining settings.
Overview
12
12
years of professional experience
Work History
Pool Server Assistant/Barback
The Venetian Hotel
Las Vegas, United States
01.2016 - 10.2025
- Maintained meticulous attention to hygiene and safety protocols
- Accurately processed payments and managed cash transactions, ensuring financial integrity
- Provided personalized recommendations, enhancing guest experiences
- Resolved customer concerns promptly, maintaining the hotel's reputation for superior service
- Optimized beverage service workflow, reducing wait times and enhancing guest satisfaction
Casino Cocktail Server
Golden Nugget Hotel
North Las Vegas, United States
01.2015 - 12.2015
- Delivered exceptional service to high-profile guests, enhancing customer satisfaction
- Managed complex drink orders efficiently, contributing to a seamless dining experience
- Consistently exceeded sales targets by upselling premium beverages
- Implemented innovative cocktail suggestions, leading to increased revenue and positive customer feedback
- Fostered strong teamwork with kitchen and bar staff, ensuring prompt and accurate order fulfillment
Pool Cocktail Server /Cabana Hostess
Mandarin Oriental Hotel Group
Las Vegas, United States
01.2014 - 12.2014
- Served poolside cocktails, ensuring guest satisfaction and timely service
- Managed high-volume orders, enhancing efficiency and guest experience
- Collaborated with team to maintain cleanliness and stock levels
- Resolved guest issues promptly, improving overall satisfaction
- Contributed to increased repeat guest visits through exceptional service
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Mechanical Engineering -
University of Nevada Las Vegas
Las Vegas08.2021
Associate of Arts - Hospitality
CSN
Las Vegas, NVSkills
- Customer Engagement
- Upselling Techniques
- Team Leadership
- Beverage Knowledge
- Conflict Resolution
- Hygiene Standards
- Cash Management
- Menu memorization
- Order accuracy
- Clear communication
- Reliability and punctuality
- Quick decision making
- Efficient workflow
- Tableside service
- Handling guest complaints
- Point of sale systems
- Customer service
- Time management
- Attention to detail
- Problem-solving
- Professional attitude
- Multitasking
- Excellent communication
- Problem-solving abilities
- Organizational skills
- Guest interaction
- Effective communication
- Verbal and written communication
- Cash handling
- Self motivation
- Hospitality service expertise
- Conflict resolution
- Guest relations
- Professionalism
- Greeting and seating guests
- Quality control
- Food running
Timeline
Pool Server Assistant/Barback
The Venetian Hotel
01.2016 - 10.2025
Casino Cocktail Server
Golden Nugget Hotel
01.2015 - 12.2015
Pool Cocktail Server /Cabana Hostess
Mandarin Oriental Hotel Group
01.2014 - 12.2014
Associate of Arts - Hospitality
CSN
Mechanical Engineering -
University of Nevada Las Vegas