Leslie Cruson

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency.

Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

• Developed strong relationships with clients by addressing concerns, answering questions, and providing ongoing support for their solar systems.
• Served as a liaison between clients, utility companies, permitting authorities, and internal departments throughout the solar installation process.
• Improved system performance by identifying and resolving technical issues in a timely manner.
• Served as primary point of contact for end-users seeking assistance with technical issues, providing effective resolutions efficiently.
• Submitting compliance documents for signature
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Managed several projects, ensuring timely completion and clear guidance.
• Lead negotiations and resolve issues, enhancing customer experiences.
• Coordinate with teams and partners to swiftly address project challenges.
• Ensure contract accuracy to align with project scope, reducing discrepancies.
• Resolved customer complaints effectively, enhancing satisfaction and retention.
• Obtain updates on third-party approvals to ensure projects stay on track.
• Verify and ensure all contractual documents scope of work
• Reduced churn rates by identifying at-risk customers and implementing targeted retention strategies.
• Boosted customer retention rates through proactive communication and building strong relationships.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Maintain precise customer records and update regularly.
• Collaborate with departments to meet customer needs.
• Implement solutions for complex issues, boosting success.
• Maintain accurate records, verify accuracy and completion of all contracts and financial submissions ,permits and utility applications and scheduling support.
• Respond promptly to inquiries, enhancing client satisfaction.
• Collaborate with internal departments and field operations, along with design ,sales, HOA
• Provided new hire training and onboarding training for customers
• Collaborate with financial lenders in order to receive loan approval for homeowner .
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Resolved client issues in microbiology, ensuring prompt solutions and clear communication.
• Managed data entry and communications, enhancing client support and test inquiry responses.
• Conducted urine culture replanting, maintained inventory, ensuring lab efficiency.
• Addressed specimen discrepancies, ensuring accurate documentation and client satisfaction.
• Coordinated departmental supplies, ensuring seamless operations and timely replenishments.

• Managed client accounts, boosting satisfaction and retention through personalized service.
• Enhanced sales by engaging clients effectively, leading to measurable business growth.
• Organized marketing inventory and networking events, increasing brand visibility.
• Updated account information meticulously, ensuring service accuracy and client trust.
• Resolved client issues swiftly, improving support quality and billing accuracy.

• Led team to enhance cargo handling efficiency, improving operational flow by 18%
• Optimized admin tasks, ensuring on-time aircraft operations, and reducing delays by 22%
• Ensured cargo safety compliance with OSHA, maintaining a zero-incident record
• Validated cargo documentation, enhancing reporting accuracy and reliability
• Completed cargo reports within 30 minutes, boosting Amazon's operational efficiency
• Oversaw daily operations at the station, ensuring efficient aircraft handling and achieving timely departures, significantly enhancing operational reliability.

• Resolved client issues rapidly, enhancing satisfaction and fostering strong relationships.
• Mentored new hires, promoting teamwork and effective collaboration across teams.
• Coordinated with departments for seamless specimen logistics, improving service efficiency.
• Optimized courier schedules, significantly boosting logistics and operational effectiveness.
• Ensured accurate reporting of lab results and compliance with industry standards.