Leslie Cruz
Philadelphia,PA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
12
12
years of professional experience
Work History
Patient Access Registrar III
Jefferson Women's Primary Care
Philadelphia , PA
2019.05 - Current
- Perform Check-in/Check-out duties, Perform scheduling and registration functions to serve as initial contact point for medical office visits.
- Answer, screen and process high volume of calls daily with call management system and web-based communications.
- Scheduling and coordination of outpatient procedures. Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Placed new supply orders, managed inventory, restocked clerical spaces, distribute mail, and sort fax.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Patient Access Representative II
Hahnemann University Hospital
Philadelphia , PA
2018.01 - 2019.04
- Provide clerical and clinical support Reception, registration, and collections with a focus on customer service.
- Manage a positive customer experience during registration process, financial counseling and insurance verification.
- Explain policies, procedures, or services to patients collect co-pays as required based in patient insurance plan.
- Provide excellent telephone rapport building skills as well as strong computer skills to effectively assist patients.
- Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA.
Intake Clerk
Nhs Parkside Recovery
Philadelphia , PA
2016.03 - 2018.01
- Screened applicants and took initial information about demographic and historical data.
- Verifies co-pays and coverage through the obtaining of insurance information, checks benefits and informs patients of coverage and financial responsibility.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Perform urine surveillance.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Educated patients on various resources, services and programs to maximize care.
Security Officer
Allied Barton Security
Philadelphia , PA
2012.07 - 2016.01
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Patient Access Specialist
Planned Parenthood
Philadelphia , PA
2010.01 - 2012.07
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Maintain medical records, technical library, or correspondence files.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
Education
No Degree - Medical Billing And Coding
Thomas Jefferson University
Philadelphia, PAHigh School Diploma -
Edward Bok Vocational High School
Philadelphia, PA06.2008
Skills
- Insurance company knowledgeable
- Customer service
- Multitasking
- Training & Development
- First Aid/CPR
- Organizational skills
- Appointment scheduling
- Regulatory compliance
- Procedure Scheduling
Timeline
Patient Access Registrar III
Jefferson Women's Primary Care
2019.05 - Current
Patient Access Representative II
Hahnemann University Hospital
2018.01 - 2019.04
Intake Clerk
Nhs Parkside Recovery
2016.03 - 2018.01
Security Officer
Allied Barton Security
2012.07 - 2016.01
Patient Access Specialist
Planned Parenthood
2010.01 - 2012.07
No Degree - Medical Billing And Coding
Thomas Jefferson University
High School Diploma -
Edward Bok Vocational High School
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