Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LESLIE CRUZ

Kissimmee,FL

Summary

Proven ability to streamline service processes and enhance customer satisfaction through effective communication and problem-solving. Comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance and safety.

Overview

4
4
years of professional experience

Work History

Automotive Service Advisor

Los Chinos Auto Repair
Orlando, FL
11.2023 - 03.2025
  • Enhances customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.

Call Center Representative

Hilton Grand Vacations Call Center
Orlando, FL
01.2021 - 11.2023
  • Managed high cal volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Efficiently coordinate and promote membership programs and affiliated resort ownership.
  • Have clear communication with our members and owners with effective assistance.

Sales Associate

The North Face Inc.
Orlando, FL
11.2020 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Service Advisor Training - Automotive

NCM Associates
Orlando, FL
11.2023

High School Diploma -

Ridge Community High School
Haines City, FL
05.2021

Skills

  • Parts ordering
  • Technical knowledge
  • Customer Satisfaction
  • Building Relationships
  • Organization
  • Effective communication

References

References available upon request.

Timeline

Automotive Service Advisor

Los Chinos Auto Repair
11.2023 - 03.2025

Call Center Representative

Hilton Grand Vacations Call Center
01.2021 - 11.2023

Sales Associate

The North Face Inc.
11.2020 - 05.2022

Service Advisor Training - Automotive

NCM Associates

High School Diploma -

Ridge Community High School

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LESLIE CRUZ