Leslie Cumbie
Garland,TX
Summary
Results-driven Quality Assurance Supervisor with expertise in customer service, problem-solving, and mentoring. Proven ability to enhance compliance and efficiency while boosting customer satisfaction through quality initiatives.
Overview
13
13
years of professional experience
Work History
Quality Assurance Supervisor
Smart AutoCare
Richardson, TX
08.2016 - Current
- Developed and maintained quality control standards, ensuring compliance with industry regulations.
- Trained and mentored staff on best practices for quality assurance processes and tools.
- Streamlined documentation processes for quality audits, increasing efficiency in reporting procedures.
- Conducted regular audits of production processes to ensure adherence to established quality standards.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
Audit Analyst
Assist Wireless, LLC
Fort Worth, TX
04.2013 - 08.2016
- Analyzed financial data to identify discrepancies and ensure compliance with regulatory standards.
- Conducted thorough examinations of records, operations, and systems for accuracy.
- Collaborated with senior management to address critical areas of concern within the organization, leading to better decision-making and strategic planning.
- Followed established auditing processes to meet internal and regulatory requirements.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
Education
High School Diploma -
North Garland High School
Garland, TXSkills
- 30 years customer service
- Problem-solving skills
- Detail-oriented
- Strong work ethic
- Self-starter
- Microsoft Word, Excel, and Outlook Proficient
Timeline
Quality Assurance Supervisor
Smart AutoCare
08.2016 - Current
Audit Analyst
Assist Wireless, LLC
04.2013 - 08.2016
High School Diploma -
North Garland High School