Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Danhour

Marrero,LA

Summary

Proven Operations Manager and Administrative Assistant with a track record of enhancing operational efficiency at Mr. Nola's Glitter. Excelled in customer service, critical thinking, and office administration, significantly streamlining processes for improved accuracy and customer satisfaction. Skilled in computer applications and professional communication, consistently exceeding performance targets through meticulous attention to detail and problem-solving prowess.

Overview

15
15
years of professional experience

Work History

Operations Manager

Mr. Nola's Glitter
04.2018 - Current
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Worked effectively in fast-paced environments.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised operations staff and keep employees compliant with company policies and procedures.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed payroll documentation, time-card approval and leave requests.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.

Administrative Assistant

Louisiana Heart Clinic
05.2017 - 04.2018
  • Supported office staff and operational requirements with administrative tasks.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated referral processes for specialist consultations or diagnostic tests requested by 6 physicians.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Intake and Scheduling Coordinator

Wound Care Specialist
03.2010 - 05.2017
  • Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
  • Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
  • Managed complex schedules for multiple healthcare providers across the United States, ensuring timely patient care and provider availability.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information for over 50 Clinics.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.

Education

High School Diploma -

John Ehret High School
Marrero, LA
05-2002

Skills

  • Independent worker
  • Customer Service-Oriented
  • Strong Problem Solver
  • Critical thinker
  • Deadline-oriented
  • Accuracy and Precision
  • Computer Skills
  • Office Administration
  • Professional Communication
  • Meticulous attention to detail
  • Dedicated Team Player
  • Workflow Optimization
  • Clerical Support

Timeline

Operations Manager

Mr. Nola's Glitter
04.2018 - Current

Administrative Assistant

Louisiana Heart Clinic
05.2017 - 04.2018

Intake and Scheduling Coordinator

Wound Care Specialist
03.2010 - 05.2017

High School Diploma -

John Ehret High School

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Leslie Danhour