Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Timeline
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Leslie Dial

Leslie Dial

Livingston,TN

Summary

I am a dedicated and detail-oriented professional seeking to transition into a business analyst position. With a background in customer service, leadership, and data entry, I aim to leverage my analytical skills to drive business improvements and achieve organizational goals. Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

4
4
years of professional experience

Work History

Retail Associate

TJ Maxx
06.2024 - Current
  • Accurately rings customer purchases/returns
  • Manage cash transactions, calculate money, balance registers, and make cash deposits
  • Make sure money is correct with the registers and the store safe
  • Stocking shelves, organizing the sales floor, and preparing merchandise for the sales floor
  • Participating in store recovery as needed
  • Cross-trained to work in multiple areas of the store.

Residential Sales Connectivity Specialist

Spectrum
02.2024 - 05.2024
  • Actively enhances the customer experience
  • Accurately completes all necessary paperwork for sales activities
  • Develop and present sale proposals with new customers
  • Knowledge of Spectrum Internet, Mobile, broadband services and competitors.

Customer Service Leader/Supervisor

Delhaize America Food Lion
04.2020 - 11.2023
  • Managing the front end of the store
  • Handles returns, refunds, lottery, etc
  • Answers phone calls
  • Ensuring cashiers are performing their tasks
  • Give loans and do cash pickups as needed
  • Balancing money with the registers and the store safe
  • Data Entry of Money Balances for mornings, middays, and nights.

Education

Bachelor of Business Information & Technology -

Tennessee Technological University
Cookeville, Tennessee
05-2026

Associate of Science - General Studies

Volunteer State Community College
Cookeville, Tennessee
05-2024

High School Diploma -

Livingston Academy
Livingston, TN
05-2019

Skills

  • Communication
  • Strong Work Ethic
  • Detail Oriented
  • Critical Thinking
  • Adaptability and Flexibility
  • Dependability

Hobbies and Interests

  • Music
  • Hiking
  • Gaming
  • Painting

Affiliations

Academic Achievements:

  • Tri-M Music Honor Society: Served as Record Keeper, managing records and photographs for the organization.

High School Band: Promoted to Section Leader and later to Brass Lieutenant, demonstrating leadership and musical excellence.
Recipient of the Director’s Award (2015-2019) for outstanding contributions to the band.
Awarded Most Improved Musician, recognizing significant growth and dedication.
Music Scholarship: Awarded for successful audition upon graduating from high school.
HOPE Scholarship: Received for maintaining a 3.0 GPA during High School.
Volunteer State Community College: Achieved Merit List recognition for maintaining a GPA of 3.1.
Tennessee Tech University: Earned Dean’s List honors for outstanding academic performance during one semester.

Work-Related Achievements:
Delhaize America (Food Lion): Worked for 3.5 years, attaining a promotion to Office Associate/Customer Service Leader. Responsibilities included: Managing front-end operations and ensuring a high level of customer service.
Leading and training team members to enhance overall store performance.

Timeline

Retail Associate

TJ Maxx
06.2024 - Current

Residential Sales Connectivity Specialist

Spectrum
02.2024 - 05.2024

Customer Service Leader/Supervisor

Delhaize America Food Lion
04.2020 - 11.2023

Bachelor of Business Information & Technology -

Tennessee Technological University

Associate of Science - General Studies

Volunteer State Community College

High School Diploma -

Livingston Academy

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Leslie Dial