Leslie Ellis
Camby,IN
Summary
Proven Parts Specialist and Buyer with a track record of streamlining processes for City Of Indianapolis Fleet Services, enhancing customer satisfaction and material distribution efficiency. Skilled in workload management and technical aptitude, consistently exceeding target profit margins by negotiating favorable terms and maintaining quality standards. Achieved notable improvements in resource coordination and customer relationship management.
Overview
26
26
years of professional experience
Work History
Dipatcher
Littletons And Son’s Sand And Supply
Indianapolis, IN
01.2020 - Current
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Monitored vehicle locations to coordinate timely arrivals.
Parts Sales Associate
Great Dane
Indianapolis, IN
09.2018 - 01.2020
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Organized parts storage and stocked inventory according to established guidelines.
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Ordered parts from various distributors to fulfill demands.
Service Parts Estimater
Interstate Utility Trailer
Indianapolis
08.2016 - 09.2018
- Identified areas for cost saving to help increase profitability and lower client costs.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
- Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
- Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
- Contributed to company success by consistently meeting or exceeding target profit margins on awarded projects.
Parts Specialist
M & K Truck Center
Indianapolis
07.2013 - 08.2016
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Served customers in-store and by telephone to answer questions and place orders.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Buyer
City Of Indianapolis Fleet Services
Indianapolis
06.1999 - 03.2013
- Streamlined purchasing processes by implementing efficient systems and procedures for order management.
- Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.
- Collaborated with internal stakeholders to understand their needs, ensuring accurate product specifications were met in all purchases.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Researched and identified new suppliers and vendors.
- Evaluated product quality and vendor performance to maintain quality standards.
Education
GED -
Mooresville High School
Mooresville, INSkills
- Workload Management
- Material Distribution
- Customer Request Management
- Dispatching procedures
- Technical aptitude
- Resource Coordination
- Customer Relationship Management
- Schedule Management
Timeline
Dipatcher
Littletons And Son’s Sand And Supply
01.2020 - Current
Parts Sales Associate
Great Dane
09.2018 - 01.2020
Service Parts Estimater
Interstate Utility Trailer
08.2016 - 09.2018
Parts Specialist
M & K Truck Center
07.2013 - 08.2016
Buyer
City Of Indianapolis Fleet Services
06.1999 - 03.2013
GED -
Mooresville High School