Leslie Esparza
Mesquite
Summary
Dynamic professional with extensive experience in claims processing at Vetcomm, excelling in client relations and patient guidance. Bilingual in English and Spanish, I effectively support veterans through the claims process, ensuring compliance and satisfaction. Proven ability to manage multiple tasks while maintaining a positive, empathetic approach to client interactions.
Overview
7
7
years of professional experience
Work History
Pre Claims Associate (Remote)
Vetcomm
Encinitas
10.2025 - 04.2026
- Supported veterans nationwide through phone and Zoom, helping them set up, recover, and update their VA.gov accounts.
- Assisted many older veterans with navigating technology, including downloading Zoom, accessing email, and using smartphones or computers.
- Submitted Intent to File (ITF) forms and gathered decision letters for denials veterans wished to pursue.
- Explained the full claims process clearly and set expectations for all upcoming appointments.
- Helped veterans identify conditions they wanted to claim, offering patient, empathetic, and detailed guidance.
- Set a positive, professional tone for the claims process through consistent communication and support.
Barista
Starbucks
Richardson
09.2024 - 10.2025
- Crafted espresso, blended coffee, and tea beverages consistently within 3 minutes, ensuring timely service during busy periods.
- Managed peak rush hours (5:30 AM - 1:30 PM) while maintaining high service quality and customer satisfaction.
- Delivered exceptional service, exceeding customer satisfaction benchmarks.
- Exhibited professionalism in fast-paced environments, effectively resolving customer issues to enhance overall experience.
- Acquired skills to create over 50 drink and food recipes, enhancing menu variety.
Server
Atria Creek Senior Living
01.2024 - 12.2024
- Took orders, served meals, and created a welcoming dining experience.
- Provided courteous, timely service to enhance dining experience for senior residents and guests.
- Engaged with elderly clientele using patience and empathy to foster a welcoming atmosphere.
- Maintained clean, organized, inviting dining areas to promote comfort and satisfaction.
Barista
LaLa Land Kind Cafe
09.2022 - 01.2024
- Created consistent, high-quality café beverages under pressure.
- Operated espresso machines and coffee brewing equipment to consistently deliver high-quality beverages.
- Created welcoming environment for customers during peak hours to improve overall customer experience.
- Maintained cleanliness and sanitation to ensure compliance with health standards and enhance customer safety.
Sales Representative
Boost Mobile
06.2019 - 08.2021
- Crafted personalized sales scripts to elevate customer engagement and drive product sales.
- Developed comprehensive product knowledge for effective upselling opportunities.
- Addressed in-store and phone inquiries, resolving issues to boost customer satisfaction.
- Compiled daily and weekly sales reports, ensuring precise record-keeping for data-driven decisions.
- Provided product knowledge and training to new sales representatives as a mentor.
- Participated in regular training sessions to stay updated on product offerings and market trends.
Education
High School Diploma -
Texas Can Academy
Skills
- Claims processing
- VA forms submission
- Account management
- Decision letter analysis
- Customer service and satisfaction
- Client relations
- Patient guidance
- Bilingual communication: English and Spanish
- Pre-claim assessment
- Documentation review
- Time management and multitasking
- Compliance verification
- Team collaboration
- Client support
References
- Travis Johnson, Starbucks Manager, 817-889-7790
- Sandra Rosales, coworker, 469-506-3058
Timeline
Pre Claims Associate (Remote)
Vetcomm
10.2025 - 04.2026
Barista
Starbucks
09.2024 - 10.2025
Server
Atria Creek Senior Living
01.2024 - 12.2024
Barista
LaLa Land Kind Cafe
09.2022 - 01.2024
Sales Representative
Boost Mobile
06.2019 - 08.2021
High School Diploma -
Texas Can Academy