Leslie Ferguson Maese
Newport News,VA
Summary
Experience delivering customer service and administrative excellence. Excels in information management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly, self-directed, hardworking with almost 20 years of experience carrying out administrative and customer/organizational service tasks.
Overview
19
19
years of professional experience
Work History
Group Facilitator
NASA Langley Research Center
2000.04 - 2003.09
- Enhanced group dynamics by skillfully facilitating communication and collaboration among members.
- Developed tailored strategies for diverse groups, resulting in improved overall performance and goal achievement.
- Implemented effective conflict resolution techniques to address challenges and ensure positive outcomes for all parties involved.
- Assisted development of individual and group action plans, promoting accountability and progress toward objectives.
- Introduced creative problem-solving methods to encourage innovative thinking and solutions within group context.
- Adapted facilitation style according to group needs, ensuring inclusive environment that valued diverse perspectives and ideas.
- Coordinated logistical aspects of group sessions including scheduling, materials preparation, and follow-up communications with participants.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
- Utilized various assessment tools to measure group effectiveness and identify areas for improvement or intervention as needed.
- Partnered with external organizations or resources when necessary to optimize support services available to participants throughout program''s duration.
- Managed sensitive information responsibly, maintaining strict confidentiality regarding participant backgrounds or issues discussed within group context.
- Maintained accurate records of participant attendance, progress, and outcomes for reporting purposes and future planning initiatives.
- Continually sought opportunities for professional development by attending relevant trainings, workshops, and conferences to enhance facilitation skills and stay abreast of industry trends.
- Provided leadership for workshop/program attendees, guiding day-to-day activities and facilitating safe and productive environment.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Identified areas in need of improvement and implemented solutions.
- Enhanced leadership abilities and expertise by delivering forward-thinking training to internal employees/managers, and external customers.
- Conducted training courses for management and support staff to enhance understanding of industry best practices and company protocols.
- Developed and implemented organizational systems to better manage training documentation and progress reporting.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Researched and analyzed individual parties' positions to understand dispute background.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Conducted interviews with disputants and any additional relevant groups or individuals.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry employees/managers.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
NASA Langley Headquarters
Administrative Assistance
1995.09 - 2000.04
- Ensured mission success with thorough planning and coordination of logistical support for group operations.
- Managed inventory and purchasing budgets, effectively allocating resources to maximize operational capabilities while minimizing costs.
- Boosted unit cohesion by organizing team-building events and fostering environment of mutual respect among staff and employees.
- Protected sensitive information by enforcing strict adherence to security protocols and scheduling regular security awareness training for personnel.
- Ensured scheduled training and compliance with safety regulations.
- Established culture of continuous improvement by soliciting feedback from subordinates and implementing changes as necessary.
- Worked with team members and other personnel to coordinate and deploy personnel and resources.
- Developed, strengthened and maintained plans for various contingencies and emergency situations.
- Assessed situations to prepare and deliver important reports and presentations.
- Managed more 26 subordinate secretarial personnel throughout organization.
- Streamlined office operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information using spreadsheets and ran reports or generated graphs using data.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Branch Secretary
NASA Langley Research Center
1984.08 - 1994.09
- Supported Branch Manager in decision-making by preparing comprehensive reports, slide show presentations, and other communications on branch performance.
- Boosted employee morale and productivity through effective communication and conflict resolution strategies.
- Organized successful branch events/meetings to foster team-building, boost morale, and assist professional development opportunities for staff members.
- Assisted in hiring process by reviewing applications, scheduling interviews, and participating in candidate selection discussions.
- Increased accuracy of data entry tasks by implementing quality control measures such as thorough proofreading and double-checking inputted information.
- Maintained confidentiality of sensitive company information through proper document storage and disposal procedures.
- Coordinated schedules for branch employees to ensure optimal staffing levels throughout operational hours.
- Served as liaison between branch office personnel headquarters providing updates any relevant changes at either location.
- Continually assessed workflow practices identify areas improvement recommended solutions management consideration implementation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments and maintained department master calendar.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation, as well as served on special committees, review boards, and contract negotiations (MOA's, MOU's).
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Optimized resource allocation by monitoring budgets, analyzing expenses, and making cost-saving recommendations.
Education
Associate of Applied Science - Secretarial Science & Office Automation
Thomas Nelson Community College
Hampton, VA05.1986
High School Diploma -
Poquoson High School
Poquoson, VA 2366206.1984
Skills
- Reliability
- Decision-Making
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
- Time Management
- Project Management
- Adaptability and Flexibility
- Professional relationships
- Interpersonal and written communication
- Feedback Techniques
- Assertiveness
Timeline
Group Facilitator
NASA Langley Research Center
2000.04 - 2003.09
NASA Langley Headquarters
Administrative Assistance
1995.09 - 2000.04
Branch Secretary
NASA Langley Research Center
1984.08 - 1994.09
Associate of Applied Science - Secretarial Science & Office Automation
Thomas Nelson Community College
High School Diploma -
Poquoson High School
Similar Profiles
Tucker FribergTucker Friberg
Research Associate Intern at NASA Langley Research CenterResearch Associate Intern at NASA Langley Research Center
Natalia MarchiniNatalia Marchini
Entry Guidance and Control Intern at NASA Langley Research CenterEntry Guidance and Control Intern at NASA Langley Research Center
Carlos Perez NievesCarlos Perez Nieves
Software Engineer Intern at NASA LANGLEY RESEARCH CENTERSoftware Engineer Intern at NASA LANGLEY RESEARCH CENTER