Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Leslie Galvan

Waukegan,IL

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and offers excellent technical abilities. Efficient and skilled in connecting with people and promoting products. My goal is to grow in different areas and provide outstanding results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Enhancement Supervisor

Woodlawns Landscape
Mundelein, IL
08.2022 - 03.2024
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
  • Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
  • Developed safety programs in accordance with OSHA standards and company policies.
  • Participated in incident investigations by interviewing witnesses, taking photographs of the scene, collecting evidence, preparing written reports and making recommendations to prevent future occurrences.
  • Monitored construction progress, communicated project updates and identified potential problems or delays.
  • Assigned tasks to subcontractors and monitored their performance to ensure quality standards were met.
  • Reviewed plans, blueprints and drawings for accuracy of measurements and specifications.
  • Maintained records of all work completed by contractors including time sheets, supplies purchased.
  • Ordered necessary tools, equipment, machinery and resources required by workers in order to complete projects successfully.
  • Supervised personnel on-site providing guidance when needed while monitoring their work performance.
  • Created, updated, and tracked project plans to ensure all tasks were completed on time.
  • Assigned tasks to team members in accordance with their skillsets and availability.

Seasonal Color Associate

Woodlawns Landscape
Mundelein, IL
01.2022 - 08.2022
  • Monitored stock levels to ensure availability of products.
  • Investigated discrepancies between physical count and computer records.
  • Ensured proper storage conditions for all items in the warehouse.
  • Created reports on inventory activity, shortages, overages.
  • Managed purchase orders with vendors to maintain optimal stock levels.
  • Researched new suppliers for cost savings opportunities when needed.
  • Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
  • Maintained a safe and clean work environment by adhering to safety regulations, procedures and protocols.
  • Inspected plants regularly to identify diseases or pests that may be present.
  • Loaded and unloaded delivery trucks with new inventory items.
  • Organized the nursery area according to product type.
  • Created displays to promote seasonal products within the yard environment.
  • Ensured that all safety regulations were followed while working with hazardous materials such as pesticides or fertilizers.
  • Trained new employees on proper techniques for handling plants.
  • Handled plants and shrubs and annuals with care to avoid damage.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Performed regular inspections of equipment, facilities, and personnel safety practices.

Customer Service Representative

Wilson Landscape Supply
Volo, IL
03.2021 - 01.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Maintained and monitored plants, flowers, trees, and shrubs in designated areas.
  • Retrieved plants and flowers at customers' requests.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.

Store Manager

Check N Go
Park City, IL
01.2019 - 03.2021
  • Developed and maintained relationships with potential customers to increase loan business.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
  • Counseled clients on debt management and repayment plans.
  • Negotiated terms and conditions of loan contracts.
  • Verified accuracy of loan documents prior to approval.
  • Approved or denied loan applications based on established guidelines.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.

Store Manager

TitleMax
Waukegan, IL
05.2019 - 06.2019
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.
  • Maintained records of all transactions in a computer database.
  • Developed and maintained relationships with potential customers to increase loan business.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Negotiated terms and conditions of loan contracts.
  • Approved or denied loan applications based on established guidelines.
  • Researched relevant laws, regulations, and policies to ensure accuracy of titles.

Operations Supervisor

Victoria's Secret & PINK
Gurnee, IL
06.2016 - 05.2019
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained and updated inventory records accurately.
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Performed daily opening and closing procedures for store operation.
  • Demonstrated excellent customer service skills at all times.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Monitored employee performance to ensure adherence to company standards.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.

Education

Some College (No Degree) - Landscape Design

College of Lake County
Grayslake, IL
01-2025

High School Diploma -

Warren Township High School
Gurnee, IL
05-2016

Skills

  • Multitasking
  • Bilingual
  • Operations Management
  • Communication skills
  • Problem-solving abilities
  • Adaptability
  • Excel and Microsoft
  • Payroll
  • Plant, shrub, tree knowledge
  • Sales
  • Hardscape and softscape knowledge
  • Tech Savvy
  • Inventory Management

Certification

  • CPR Certifed

Languages

Spanish
Native/ Bilingual

Affiliations

Enjoy being outdoors

Timeline

Enhancement Supervisor

Woodlawns Landscape
08.2022 - 03.2024

Seasonal Color Associate

Woodlawns Landscape
01.2022 - 08.2022

Customer Service Representative

Wilson Landscape Supply
03.2021 - 01.2022

Store Manager

TitleMax
05.2019 - 06.2019

Store Manager

Check N Go
01.2019 - 03.2021

Operations Supervisor

Victoria's Secret & PINK
06.2016 - 05.2019

Some College (No Degree) - Landscape Design

College of Lake County

High School Diploma -

Warren Township High School

Similar Profiles

CREATE PROFILE
Leslie Galvan