Leslie Galvan Castillo

Supervise Store and employees. Direct and give instructions for the day. Throughout the day we write down hourly earnings and of EOD we counts registers and handle money in the safes and give to bank.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

I was mainly in a Bakery area where I would unbox all bakery goods and then transport onto the sales floor area for customer to shop.

I would grab expired items and exchange them for up to date items. I was also moved a little bit around in which I did the liquor store and stocked up items as well . Cashiering was also another place I was usually placed in when they needed back up.

• Provided exceptional customer service, assisting shoppers with product inquiries and locating merchandise.
• Executed inventory management tasks, ensuring accurate stock levels and product placement on shelves.
• Maintained cleanliness and organization of sales floor, enhancing shopping experience for customers.
• Collaborated with team members to achieve daily sales goals and improve store performance.
• Assisted in visual merchandising efforts, ensuring appealing product displays that attract customers' attention.
• Adapted quickly to changing priorities during peak hours, maintaining composure and efficiency in fast-paced environment.

Would sell phones and start up plans for customers. I also did phone payments and also help customers with problems on their phone.

• Delivered exceptional customer service to enhance client satisfaction and retention.
• Educated customers on product features, plans, and promotions to drive sales.
• Assisted in inventory management and restocking to maintain optimal merchandise levels.
• Utilized point-of-sale systems for efficient transactions and record-keeping.
• Collaborated with team members to achieve monthly sales targets through effective communication.
• Maintained store cleanliness and organization to create inviting shopping environments.
• Participated in training sessions to stay updated on new products and industry trends.
• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.

Worked in multiple productions line when needed but I was mainly in a line where I would handle a car part and put into a machine and press buttons. The machine would Punch holes into this car part and I would have to physically carry and load into a bin.

• Operated machinery to assemble automotive components efficiently and accurately.
• Inspected finished products for quality assurance, ensuring adherence to industry standards.
• Collaborated with team members to optimize workflow and minimize downtime during production shifts.
• Maintained clean and organized workstations to promote safety and efficiency in operations.
• Followed detailed work instructions to ensure consistency in production processes and outputs.
• Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
• Contributed to overall team success by meeting daily production targets consistently.
• Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
• Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
• Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.

Cashier handling, push carts and customer service on floor when required.

• Processed customer transactions efficiently and accurately, ensuring smooth checkout experiences.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Welcomed customers and helped determine their needs.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.

Cashier Handling and also helped with cleaning EOD.

When catering I would set up to packages and help order be ready.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained cleanliness and organization of workstations to ensure compliance with health standards.
• Assisted customers in selecting menu items, providing detailed product information and recommendations.
• Handled cash, credit, and debit transactions accurately, minimizing discrepancies.
• Collaborated with team members to enhance service delivery during peak hours.
• Trained new employees on operational procedures and customer service best practices.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Mainly sales associate working with other and making sure customers were helped with.

• Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
• Maintained organized merchandise displays, enhancing product visibility and accessibility.
• Engaged in loss prevention strategies, monitoring store security and reducing shrinkage.
• Adapted to changing priorities in fast-paced environment while maintaining high service standards.
• Trained new associates on operational procedures and customer service best practices.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.