Leslie Garica
Phoenix,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Kitty Kare
Phoenix, AZ
02.2024 - Current
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Sanitized toys and tables to maintain clean, safe environment.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Established good relationships with families through open communication about their child's progress.
- Dressed children and changed diapers.
Customer Service Representative
TTEC
Phoenix, AZ
08.2019 - 01.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Chandler High School
Chandler, AZ05-2015
Skills
- Bilingual in [language]
- Multitasking and organization
- Customer service
- Progress reporting
- Schedule creation and maintenance
- Time management
- Excellent communication skills
Languages
Spanish
Native/ Bilingual
Certification
- CRP Certified
Affiliations
- Loves Murder Documentaries
- Book Worm
Timeline
Daycare Teacher
Kitty Kare
02.2024 - Current
Customer Service Representative
TTEC
08.2019 - 01.2024
High School Diploma -
Chandler High School
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