Leslie Garza
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Language
17
17
years of professional experience
Work History
Customer Service Manager
Empire Poker Club
Houston, TX
2023.09 - 2026.08
- Developed and implemented strategies to enhance customer satisfaction.
- Managed customer inquiries and resolved issues through effective communication.
- Trained staff on customer service protocols and best practices.
Assistant Manager
Sephora
Houston, Tx
2016.06 - 2023.07
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on product knowledge and customer service standards.
- Collaborated with team to ensure visually appealing product displays.
Assistant Store Manager
Power Finance Texas
Houston, Tx
2010.01 - 2016.03
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service best practices.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
Education
Associate of Arts - Esthetician
Ogle School
Houston, Tx 2023.09 - 2024.02
Skills
- Customer service protocol
- Customer relationship management
- Issue resolution
- Customer satisfaction
- Team collaboration
- Visual merchandising techniques
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Manager
Empire Poker Club
2023.09 - 2026.08
Associate of Arts - Esthetician
Ogle School
2023.09 - 2024.02
Assistant Manager
Sephora
2016.06 - 2023.07
Assistant Store Manager
Power Finance Texas
2010.01 - 2016.03