Leslie Geuvshenian
Palmdale,CA
Summary
Experienced data analyst with over 10 years experience in data analytics and supervisory capacity.
Overview
15
15
years of professional experience
Work History
Senior Consumer Affairs Representative
Pharmavite LLC
02.2009 - 12.2023
- Utilized data visualization tools to effectively communicate business/consumer insights.
- Conducted monthly staff training on handling complaints/crucial data collection, audited the quality of work and assessed their knowledge proficiency (matrix).
- Recognized for being proactive in identifying and addressing issues through data analysis, threshold alerts, focused on process optimization improvements.
- Skilled in gathering, reconciling, analyzing and validating complex data by using logic, qualitative/quantitative reasoning.
- Monitored product complaint trends on a weekly, monthly and quarterly frequencies.
- Developed an exclusive brand Voice of Consumer (VoC) program with quarterly reporting to the senior executive leadership team (top complaints, trends, suggestions and testimonials).
- Created department Frequency Asked Questions (FAQs) to streamline consumers calls.
- Conducted FDA consumer complaint risk assessments.
- Facilitated domestic and international defective product investigations to drive improvements. Partnered directly with Quality Operations to identify and implement corrective and preventative actions. Communicated investigations results directly to consumers.
- Analyzed historical data and provided efficient product complaint forecasts for new product launches.
- Held management and cross functional team meetings on a monthly basis to report out complaint trends, adverse events, investigation results and provided improvement recommendations.
- Collaborated annually with our three manufacturing facilities (quality teams) to identify the top three defective products to improve, supported by data mining & normalizing complaint data.
- Demonstrated project management skills by leading defective product working teams, leveraging extensive data statistics to problem solve and implement corrective and preventive actions.
- Strong oral and written communication skills. Ability to effectively communicate complex topics to a variety of audiences (consumers, customers, quality, operations, legal, regulatory, marketing, and executive team).
Paralegal/Legal Assistant
Ajilon Legal Staffing
2008
- Conducted research and obtained legal documents from IRS and local State agencies; assisted in preparing client cases regarding offers in compromise and installment arrangements with the IRS.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Assisted in preparation of settlement proposals and agreements to support attorneys negotiate settlement in the clients best.
Executive Legal Secretary/Paralegal
Mexicana Airlines - Legal Affairs
2002 - 2004
- Performed legal research, drafted legal documents, managed department budget & expenses and arranged travel itineraries for executives and attorneys.
- Successfully resolved passenger disputes through meticulous resolution, resulting in fewer lawsuits.
- Significantly reduced federal legal fines by investigating, analyzing and disputing erroneous fines with the Immigration & Customs Enforcement (ICE), resulting in >$10k monthly cost savings.
- Improved document organization with a comprehensive filing system that allowed for easy access to essential case files.
Legal Secretary
Bradford & Barthel LLP
2000 - 2002
- Assisted in drafting legal documents such as pleadings, motions and briefs and court filing.
- Enhanced attorney productivity by prioritizing tasks and effectively delegating responsibilities to support staff; resulting in reduced backlog and rapid execution of court filings.
- Scheduled and maintained department calendars for eight attorneys.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of productivity.
Education
Professional Paralegal Certification -
Los Angeles Valley College
Valley Glen, CA2008
Computer Repair Certification -
CA Institute of Engineering
Van Nuys, CA2000
Skills
Data Analyst
Paralegal
Supervisor
Customer Service
Problem-Solving
Project Management
Attention to Detail
Proficient in MS Office
Languages
Bilingual English/Spanish; reading, written and verbal translation.
Timeline
Senior Consumer Affairs Representative
Pharmavite LLC
02.2009 - 12.2023
Paralegal/Legal Assistant
Ajilon Legal Staffing
2008
Executive Legal Secretary/Paralegal
Mexicana Airlines - Legal Affairs
2002 - 2004
Legal Secretary
Bradford & Barthel LLP
2000 - 2002
Professional Paralegal Certification -
Los Angeles Valley College
Computer Repair Certification -
CA Institute of Engineering
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