Leslie Gloria
West Covina,CA
Summary
Hardworking professional with attention to detail and physical stamina to handle challenging work. Supports smooth distribution operations with top skills in equipment operation, order packing, and multitasking. Knowledgeable about safety standards.
Overview
10
10
years of professional experience
Work History
Bartender
340 Restaurant & Nightclub
Pomona , CA
2014.10 - Current
- Developed good working relationships with fellow employees through effective communication.
- Cleansed glasses with sanitizing solution after each use.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Attended regular training sessions to stay updated on new products or trends.
- Resolved customer complaints in a professional manner.
- Stocked ice bins and coolers as needed throughout shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Adhered to state regulations regarding serving alcohol responsibly.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Completed regular bar inventories and daily requisition sheets.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Fulfillment Associate
Home Depot
City Of Industry , CA
2022.09 - 2024.07
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Loaded items onto pallets or into containers for shipment.
- Communicated effectively with other departments regarding order status updates.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Ensured timely delivery of orders by coordinating with internal transportation team members.
- Processed returns following established procedures and guidelines.
- Operated sit-down forklift, stand-up forklift, and the op forklift safely in order to move quantities of products within the warehouse.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Filled orders according to defined standards using standard picking system.
- Conducted inventory counts, identifying discrepancies and updating inventory management system.
- Adapted to changing priorities and tasks based on warehouse needs and order volumes.
- Collaborated with team members to meet daily productivity goals and deadlines.
- Packed products securely, adhering to packaging standards and minimizing damage during transit.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
- Loaded and unloaded delivery trucks, managing space effectively to maximize capacity.
- Operated warehouse equipment, including pallet jacks and different forklifts, to move stock efficiently.
- Scanned and labeled packages, ensuring accurate tracking and delivery information.
- Performed quality checks on products prior to shipment to ensure customer satisfaction.
- Selected products and items from shelves and pallets for customer orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Education
High School Diploma -
West Covina High School
West Covina, CA2008-06
Some College (No Degree) - Radiologic Technology
Mt. San Antonio College
Walnut, CASkills
- Payment Processing
- Health codes compliance
- Food Service
- Menu Memorization
- Handling Difficult Customers
- Beverage Preparation
- Suggestive Selling
- Responsible Alcohol Service
- Cash and credit transactions
- Safe serving knowledge
- Identification verification
- Customer Service
- ABC regulations
- Extensive drink knowledge
- Shipping procedures
- Warehouse Operations
- Barcode scanning
- Quality Control
- Order Picking
- Forklift Operation
- Work order processing
- Pallet jack usage
- Goal Setting and Prioritization
- Dependable and reliable
- RF scanning devices
- Multitasking
- Materials Transport
- Excellent Communication
- Teamwork and Collaboration
- Loading and unloading
- Safety methods
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Fulfillment Associate
Home Depot
2022.09 - 2024.07
Bartender
340 Restaurant & Nightclub
2014.10 - Current
High School Diploma -
West Covina High School
Some College (No Degree) - Radiologic Technology
Mt. San Antonio College
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