Leslie Gonzales
Stockton,Ca
Summary
Reliable hospitality and operations professional with a background in guest service, POS order handling, and team support. Brings steady communication, safety awareness, and a strong work ethic across fast-paced service and heavy equipment roles.
Overview
12
12
years of professional experience
Work History
Operating Engineer
Local 3 Union
Stockton, California
08.2024 - 08.2026
- Followed Local 3 Union safety rules, lockout procedures, and site protocols.
- Ensured compliance with safety regulations while performing assigned duties.
- Demolished structures, removed vegetation, and cleared debris using heavy equipment to prepare sites for construction.
- Graded and shaped land to create suitable surfaces for building and finishing activities.
- Transported and loaded dirt, rocks, equipment, and materials to facilitate site operations.
- Operated compactors, scrapers or rollers to level and compact refuse at disposal grounds.
- Drove and maneuvered equipment in successive passes over working areas to remove topsoil, vegetation, or rocks.
- Adjusted throttles, switches and pedals to operate bulldozers, trench excavators, road graders or backhoes.
Server
Randy's Bistro
Lodi, California
08.2022 - 07.2024
- Took food and drink orders accurately using POS system.
- Coordinated with kitchen staff to ensure timely order preparation and delivery.
- Greeted guests and delivered friendly table service in Applebee's dining room.
- Explained menu items, specials, and beverage options to support guest choices.
- Provided excellent customer service to ensure satisfaction.
- Assisted in completing side work tasks, including cleaning and restocking supplies, to maintain a well-organized service area. and stocked service items for next shift.
Server
Applebee's
Lodi, Ca
03.2022 - 07.2022
- Delivered food and beverages to customers promptly.
- Delivered fast, friendly, and knowledgeable customer support to enhance guest satisfaction and loyalty.
- Processed credit card, gift card, and cash transactions with 100% accuracy to ensure seamless customer transactions.
- Processed customer billing and payments through POS system with accurate order entry.
- Entered orders into computer system and coordinated with kitchen staff.
- Followed safety, sanitization, and food-handling guidelines.
- Maintained well-stocked stations and completed side work to optimize team performance during peak hours.
- Supported team with hostess coverage, food delivery, and bussing tasks.
Server
Habanero Hots restaurant
Lodi, Ca
12.2021 - 03.2022
- Resolved customer concerns promptly by ensuring drinks were full and orders were accurate, enhancing the overall dining experience.
- Provided fast and friendly support to enhance customer satisfaction. with fast, friendly and knowledgeable support.
- Processed credit card transactions, gift cards and cash transactions.
- Processed customer billing transactions using POS system. and payments with POS system and accurate order input.
- Maintained presentable dining areas by quickly handling spills and resetting tables for optimal customer readiness.
- Assisted bussers with table cleaning during high-volume shifts to maintain efficient service.
- Coordinated table assignments and arranged tables for groups.
- Supported team consistently, helping with hostess, food delivery and bussing needs.
Bartender
George's bar and grill
Lockeford, Ca
10.2021 - 02.2022
- Greeted guests to provide warm welcome and promote good customer service.
- Exceeded customer service expectations to earn positive feedback.
- Engaged guests in friendly conversation to foster loyalty and encourage repeat visits.
- Used proper pour methods to reduce waste and spills.
- Prepared cocktails efficiently for dining area guests to support servers and streamline service. by preparing cocktails for dining area guests.
- Cleaned, organized, and replenished supplies to enhance bar atmosphere and service efficiency.
- Complied consistently with strict sanitation standards for equipment, surfaces and glassware.
- Operated POS systems and managed bar tabs to track revenue.
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor and other supplies.
Commercial and Residential Cleaner
A cleaning company
Stockton, Ca
01.2015 - 02.2019
- Managed time effectively to achieve highest number of homes cleaned weekly.
- Completed cleaning duties on time and according to schedule.
- Cleaned and polished furniture and fixtures.
- Maintained well-organized, presentable spaces with constant attention to detail.
- Completed inspections and handled problems to keep common areas spotless.
- Conducted thorough inspections to identify and address advanced cleaning and maintenance needs.
- Delivered exceptional customer service to strengthen relationships and enhance client satisfaction.
- Set service appointments, organized maintenance calls and shopped for groceries and other items to manage household tasks.
Education
Operator - Construction Engineering
Local 3 Training Center
Rancho Murieta, CA08-2024
Medical transcriptionist -
Penn foster university online
Scranton, Pa02-2009
Veterinary technician
Carrington college
Stockton, CaSkills
- Heavy equipment operation
- Site grading
- Blade control
- Construction safety
- Load handling
- Equipment inspection
- Material movement
- Task prioritization
- Food safety oversight
- Order management
- POS operation
- Team member support
- Team communication
- Problem solving
- Strong communication
- Positive and professional
- Guest engagement
- Menu item recommendation
- Problem solving
Timeline
Operating Engineer
Local 3 Union
08.2024 - 08.2026
Server
Randy's Bistro
08.2022 - 07.2024
Server
Applebee's
03.2022 - 07.2022
Server
Habanero Hots restaurant
12.2021 - 03.2022
Bartender
George's bar and grill
10.2021 - 02.2022
Commercial and Residential Cleaner
A cleaning company
01.2015 - 02.2019
Operator - Construction Engineering
Local 3 Training Center
Medical transcriptionist -
Penn foster university online
Veterinary technician
Carrington college