Leslie Gonzalez
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Organized and motivated employee eager to learn and evolve in your company. Seeking opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Receptionist
Holiday Inn Express And Suites
Los Angeles, CA
02.2024 - 07.2024
- Check in
- Check outs
- Night audits
- Help make breakfast
- Communicate with housekeeping
- Assist manager with requests
- Get reservations completed
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
- Responded to customer complaints and addressed issues promptly and professionally.
Assistant Lead Medical Biller
Clearwater Inc
Los Angeles, CA
10.2022 - 03.2023
- Helped train and develop new billers.
- Developed contract templates and updated policies and procedures to maintain contracting consistency.
- Worked on a medical recertification application.
- Worked on program licensing and renewal.
- Communicated with Administrator, Lead Supervisor, Manager, Billers, Accounting and Program Directors.
- Also communicated with the Department of Public Health and Department of Aging as well as vendors.
- Worked with accounting every three months to verify that all EOB's were payed in full for all centers.
- Prepared billing office for inspection.
- Double checked and singed off on billers reports (TAR, Financial, and Census)
- Helped billers with questions as well as program directors.
- Kept up with any insurance policy changes, software updates, and supply shortages.
Medical Biller
Clearwater Inc
Los Angeles, CA
04.2022 - 10.2022
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Applied HIPAA privacy and security regulations while handling patient information.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Performed Generated Billing on Cadcare system.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Organized and maintained documents, files and records.
- Worked on the Food Program (invoices, vouchers and communicated with vendors)
- EOB Breakdown
- Created Financial reports that helped track batches
- Created Tar Reports to help track re-assessment & admissions of the participants list.
- Created a census report to track attendance of participants.
- Check attendance for non-payments.
- Mark attendance
- Worked with program directors, Medical Records, other billers and data entry.
- Communicated with the Lead Biller of any issues or problems.
- Submitted claims through Office Ally and Change Healthcare.
Extern Student
LA Eye Clinic
Los Angeles, CA
02.2022 - 03.2022
- Followed instructions from management to complete tasks according to exact specifications.
- Developed strong oral and written communication skills in working with people of different ages.
- Answered office phone to direct inquiries to appropriate individuals.
- Answered telephones, directed calls and took messages.
- Coordinated inventory, stocking and ordering.
- Entered information into system to update status reports.
- Checked patients in.
- Made copies and sent out faxes.
Education
Certificate In Medical Billing And Coding - Medical Billing And Coding
American Career College
Los Angeles, CA03.2022
High School Diploma -
Edward R. Roybal Learning Center
Los Angeles, CA06.2021
Skills
- Claims Processing
- Multitasking and Organization
- Billing and Collection Procedures
- Teamwork and Collaboration
- Verbal and Written Communication
- Billing and Invoicing
- Bilingual
- Time management
- Accountability
- Willing to learn and evolve
- Reservation management
- Patience and tolerance
- Room booking
- Problem-solving aptitude
- Front desk management
- Active listening
Languages
Timeline
Hotel Front Desk Receptionist
Holiday Inn Express And Suites
02.2024 - 07.2024
Assistant Lead Medical Biller
Clearwater Inc
10.2022 - 03.2023
Medical Biller
Clearwater Inc
04.2022 - 10.2022
Extern Student
LA Eye Clinic
02.2022 - 03.2022
Certificate In Medical Billing And Coding - Medical Billing And Coding
American Career College
High School Diploma -
Edward R. Roybal Learning Center