Leslie Gonzalez

• Obtains medical histories and completes necessary paperwork on detainees entering the facilities including vital signs. Any medical problems are referred to the Physician, and/or NP/PA.
• Assists with medical appointments, emergencies and sick call to include taking vital signs and documenting detainee’s medical complaints.
• Documents all detainee contacts, followed by their signature and name stamp.
• Ensures that the medical provider’s orders are implemented.
• Coordinates health care needs of detainees with other staff members.
• Coordinates referrals to off-site providers, as required.
• Performs record-keeping functions in accordance with program policies.
• Educated patients on preventive care topics such as diet and exercise habits or medication.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Developed and maintained safety policies, procedures, and standards.
• Conducted safety inspections to identify potential risks or non-compliance with regulations.

Read and recorded Blood pressure, temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Kept facility stocked with necessary supplies, equipment and instruments. Performed routine tests such as urine dip stick, vision and hearing tests. Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.

• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
• Contacted pharmacies to submit and refill patients' prescriptions.

Prepared necessary paperwork to process insurance Pre-certification, Authorization for patients. Responsible for verifying insurance, medical history, and contact information, as well as documenting them electronically and gathering necessary medical records for the appointment. Received and distributed faxes and mail in a timely manner. Managed the day-to-day calendar for patient's appointments referrals.

• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
• Established productive working relationships with co-workers through open communication, collaboration, encouraged positive behavior, and team work.

Implemented and evolved high-impact strategies to target new business opportunities and new markets.

• Collaborated with sales department and marketing team to create opportunities for brand awareness for marketing and sales channels.
• Offered advice on how to use the product effectively for maximum benefit.
• Provided accurate pricing information on products or services requested by customers.