LESLIE GOSCH
RODNEY,IA
Summary
Medical Assistance with 9 years of experience in healthcare settings, demonstrating expertise in patient advocacy, team collaboration, and time management. Excelled in maintaining healthcare compliance and delivering exceptional customer service, contributing to improved patient satisfaction and operational efficiency. Passionate about fostering seamless communication and teamwork to enhance patient care and support health outcomes.
Overview
10
10
years of professional experience
Work History
Optometry Receptionist
Vision Care Clinic
07.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Provided exceptional front desk support, enhancing patient experience and satisfaction.
- Processed insurance claims and verified eligibility for diverse insurance providers.
- Coordinated communication between patients and optometrists to ensure efficient care delivery.
- Ensured compliance with HIPAA regulations by securely handling confidential patient information throughout all tasks performed at the front desk.
CNA
Willow Dale Wellness Village
04.2017 - Current
- Provided compassionate care to residents, fostering a nurturing environment that enhanced overall well-being and satisfaction.
- Worked closely with healthcare teams to implement care plans, ensuring seamless communication and shared responsibility for patient outcomes.
- Maintained accurate patient records and monitored vital signs, contributing to timely interventions and improved healthcare delivery.
- Delivered compassionate assistance to residents, significantly enhancing their emotional well-being and fostering a positive community atmosphere.
- Participated in interdisciplinary team meetings to enhance communication and align care strategies, strengthening overall patient support.
CNA
Horn Memorial Hospital
03.2016 - 01.2025
- Provided compassionate patient care, enhancing comfort and trust, leading to improved patient satisfaction scores.
- Assisted nursing staff with daily activities, ensuring timely care delivery and contributing to a marked reduction in patient wait times.
- Coordinated with multidisciplinary teams to develop personalized care plans, ensuring holistic treatment and better health outcomes.
- Maintained accurate patient records and documentation, supporting compliance with healthcare regulations and enhancing operational efficiency.
Education
Nursing - undefined
Western Iowa Tech Community College
Denison, IA01.2024
Diploma - undefined
Maple Valley Anthon Oto High School
Mapleton, IA01.2016
Skills
Patient Advocacy (Experienced), Team Collaboration (Experienced), Time Management (Experienced), Data Entry (Experienced), Customer Service (Experienced), Healthcare Compliance (Experienced)
Timeline
Optometry Receptionist
Vision Care Clinic
07.2025 - Current
CNA
Willow Dale Wellness Village
04.2017 - Current
CNA
Horn Memorial Hospital
03.2016 - 01.2025
Nursing - undefined
Western Iowa Tech Community College
Diploma - undefined
Maple Valley Anthon Oto High School