Leslie Gutierrez
Cape Coral,FL
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
Cape Coral FL
10.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted guests with product selection, enhancing overall shopping experience and satisfaction.
- Operated point-of-sale systems accurately, ensuring smooth transactions and payment processing.
- Collaborated with team members to maintain store appearance and organization standards.
- Educated guests on promotions, services, and product features, driving engagement and sales.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
Laboratory Assistant
Cape Coral Hospital
Cape Coral, FL
06.2022 - 09.2025
- Prepared specimens for analysis, maintaining proper labeling and documentation standards.
- Collaborated with medical staff to streamline workflow processes and improve turnaround times.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Education
High School Diploma -
Mariner High School
Cape Coral, FLSkills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Complaint handling
- Customer service
- Flexible schedule
- Payment processing
- Data entry proficiency
- Guest accommodations
Timeline
Guest Advocate
Target
10.2025 - Current
Laboratory Assistant
Cape Coral Hospital
06.2022 - 09.2025
High School Diploma -
Mariner High School