Leslie Guzman Ruiz
Winston-Salem,NC
Summary
Proven team player with a track record of enhancing customer satisfaction at McDonald's through exceptional service and drive-thru efficiency. Skilled in food safety and hygiene practices, I excel in fast-paced environments, ensuring cleanliness standards and guest service excellence. Demonstrated ability to improve operational flow, contributing to a positive dining experience for all guests. Upbeat and friendly team player with a good attitude and willingness to take on any tasks.
Overview
3
3
years of professional experience
Work History
Housekeeper
Trellis Supportive Care
101 Hospice Ln, Winston Salem, NC 27103
06.2021 - 09.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Crew Member
McDonald's
445 Wallburg Landing Dr Winston Salem, NC 27107
08.2021 - 07.2023
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Crew Member
McDonald’s
110 Hanes Mall Cir Winston Salem, NC 27103
08.2023 - 06.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Robert B Glenn High School
Kernersville, NC06.2024
Skills
- Clear Communication
- Food Running
- Customer Service
- Guest Satisfaction
- Special Assignments
- Working with Teammates
- Motivated Team Player
- Customer Engagement
- Taking Orders
- Integrity and Honesty
- Housekeeping
- Hospitality service expertise
- Flexible Schedule
- Teamwork and Collaboration
- Stocking and Replenishment
- Food service standards
- Customer Needs Assessment
- Multitasking and Organization
- Training and Motivation
- Money Handling
- Cleaning and sanitation
- Customer service-focused
- Cleaning and organizing abilities
- Team building
- Problem-Solving
- Multitasking Abilities
- Food Bagging
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
McDonald’s
08.2023 - 06.2024
Crew Member
McDonald's
08.2021 - 07.2023
Housekeeper
Trellis Supportive Care
06.2021 - 09.2021
High School Diploma -
Robert B Glenn High School