LESLIE HADAWAY

• Applied crisis intervention, de-escalation, problem-solving, and sound decision-making skills while remaining calm in high-stress situations.
• Followed established safety procedures, ethical standards, and organizational policies while maintaining professionalism and confidentiality.
• Worked effectively with individuals from diverse backgrounds and adapted communication approaches to meet individual needs.

• Demonstrated strong customer service, interpersonal communication, and conflict-resolution skills while responding to individual needs and concerns.
• Utilized crisis intervention and de-escalation techniques to manage challenging situations while maintaining safety, professionalism, and composure.
• Exercised sound judgment and problem-solving skills when responding to unexpected situations and changing priorities. Facilitated individual counseling, psychoeducational groups, and process groups using evidence-based interventions.

• Provided leadership and mentorship to staff while promoting teamwork, effective communication, and a positive working environment.
• Collaborated with multidisciplinary professionals and community partners to coordinate services and ensure effective communication.
• Followed established safety policies, procedures, documentation requirements, and regulatory standards while maintaining attention to detail.
• Adapted quickly to changing circumstances, competing priorities, and the needs of clients and team members.

• Coordinated treatment plans for VA clients in collaboration with medical professionals to ensure comprehensive care.
• Guided VA clients in accessing community resources tailored to their specific needs for effective support.
• Counseled VA clients on available resources within the community that could help meet their needs.
• Provided referrals to appropriate health care providers or other community resources.
• Facilitated collaboration among healthcare providers, lawyers, employers, and stakeholders to address client needs.

• Assist Remote Program Director - Oversee facility operations and workflow
• Scheduled and coordinated resources for all maintenance activities to meet project deadlines.
• Conducted initial biopsychosocial evaluation to assess client needs
• Trained new counselors on documentation procedures and ethical standards, enhancing compliance and quality of care.
• Maintained client records and documented progress, supporting adherence to professional standards.

• Conducted intakes and discharges for clients in a healthcare setting.
• Counseled clients on community resources to effectively address their needs.
• Developed trusting relationships with social services, health care providers and governmental agencies.
• Assisted individuals with eligibility for available benefits.
• Maintained current case records to ensure accurate tracking of case activity.
• Advocated for clients to secure essential services and support.

• Maintained accurate records of all client interactions including notes, assessments, and reports.
• Established behavioral modification goals and assessed progress toward goals.
• Created and oversaw utilization reviews

• Suzanne Dworak-Peck School of Social Work- Veterans Track
• Honor Roll Fall 2025, Spring 2026, Summer 2026
• 3.98 GPA
• NASW - Program Chair
• Unchained Scholars - Member

• ICADC, CADC III
• Active Certification

Minor: Mental Health

• Dean's List 1st, 2nd, 3rd quarter
• Honor Roll, 4th quarter
• 3.86 GPA
• Awarded National Association of Leadership